We run PGP Universal Server 3.4 MP1 and corresponding PGP Desktop 10.4MP1 (and varying versions in the past).
This happens to almost everyone.
The PGP Desktop "update policy" command responds with this error.
"Info: policy update manually invoked
Info: beginning synchronization with configuration server
Error: synchronizing with : out of memory (-11999)"
The daily log says this when the user logs in, so I know that the automatic policy update works.
"Info: initiating daily maintenance procedures
Info: sending logging data to configuration server
Info: Beginning synchronization with configuration server
Info: Completed synchronization with configuration server "
Looking into the client logs on the server for "11999" returns a lot of log errors like this: "CLIENT-31544: client request <uploadKey> returning fault -11999 (unable to determine fault -- out of memory?)" Sometimes the request will be "<generateKey>"
Regardless, the server also has a log entry for the policy download that seems to indicate success.
"CLIENT-X: policy download [user <username>] <GetGranularPolicy>..."
I would love to know why this happens.