Endpoint Encryption

I was using PGP Desktop 10.2.1 Build 4773. I had to decrypt a large set of files that took nearly two weeks. After decryption, everytime I open Firefox or Chrome, PGP Netshare tries to unlock the profiles, even these folders are not included in PGP Netshare.

I, then, updated PGP Desktop to 10.2.1 Build 5033. Same thing continues with this version also.

The log from the PGP Desktop is as follows:

12:28:28 NetShare     Error    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Local State]: unable to decrypt, no key (-11477)
12:28:28 NetShare     Info    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Local State]
12:28:28 NetShare     Error    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Default\Preferences]: unable to decrypt, no key (-11477)
12:28:28 NetShare     Info    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Default\Preferences]
12:28:28 NetShare     Error    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Default\Managed Mode Settings]: unable to decrypt, no key (-11477)
12:28:28 NetShare     Info    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Default\Managed Mode Settings]
12:28:29 NetShare     Error    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Default\TransportSecurity]: unable to decrypt, no key (-11477)
12:28:29 NetShare     Info    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Google\Chrome\User Data\Default\TransportSecurity]
12:28:37 NetShare     Error    PGP NetShare denied access to [C:\Program Files\Google\Update\1.3.21.129\npGoogleUpdate3.dll]: unable to decrypt, no key (-11477)
12:28:37 NetShare     Info    PGP NetShare denied access to [C:\Program Files\Google\Update\1.3.21.129\npGoogleUpdate3.dll]
12:28:37 NetShare     Warning    PGP NetShare denied access to [C:\Program Files\Google\Update\1.3.21.129\npGoogleUpdate3.dll] because it has to be skipped
12:28:37 NetShare     Warning    PGP NetShare denied access to [C:\Program Files\Google\Update\1.3.21.129\npGoogleUpdate3.dll] because it has to be skipped
12:28:38 NetShare     Warning    PGP NetShare denied access to [C:\Program Files\Google\Update\1.3.21.129\npGoogleUpdate3.dll] because it has to be skipped
12:28:38 NetShare     Warning    PGP NetShare denied access to [C:\Program Files\Google\Update\1.3.21.129\npGoogleUpdate3.dll] because it has to be skipped
12:28:38 NetShare     Warning    PGP NetShare denied access to [C:\Program Files\Google\Update\1.3.21.129\npGoogleUpdate3.dll] because it has to be skipped

First, it was just annoying. Everytime I opened Firefox or Chrome, PGP Netshare pops up and says it cannot unlock the profiles. Then I realize that since they cannot be unlocked, the profiles cannot be changed. So bookmarks, history etc cannot be updated.

I did not include the folder of the profiles to PGP Netshare. Why does it try to unlock the folder? Why does it try to lock it in the first place? I need a solution for this.

In the PGP Universal Server settings, "creating self decrypting archive" is checked.

The same thing applies for MS IE Profiles, i.e. History folders

12:46:19 NetShare     Error    PGP NetShare denied access to [C:\Users\AAAAAAAAA\AppData\Local\Microsoft\Windows\History\History.IE5\MSHist012012121020121211\index.dat]: unable to decrypt, no key (-11477)
12:46:19 NetShare     Info    PGP NetShare denied access to [C:\Users\AAAAAAAAAA\AppData\Local\Microsoft\Windows\History\History.IE5\MSHist012012121020121211\index.dat]
12:46:54 NetShare     Error    PGP NetShare denied access to [C:\Users\AAAAAAAA\AppData\Local\Microsoft\Windows\History\History.IE5\MSHist012012121020121211\index.dat]: unable to decrypt, no key (-11477)
12:46:54 NetShare     Info    PGP NetShare denied access to [C:\Users\AAAAAAAAAAAA\AppData\Local\Microsoft\Windows\History\History.IE5\MSHist012012121020121211\index.dat]

This problem also prevents Microsoft Word to open properly.

09:17:20 NetShare     Error    PGP NetShare denied access to [C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSPTLS.DLL]: unable to decrypt, no key (-11477)
09:17:20 NetShare     Info    PGP NetShare denied access to [C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSPTLS.DLL]
09:17:20 NetShare     Warning    PGP NetShare denied access to [C:\Program Files\Common Files\Microsoft Shared\office14\msptls.dll] because it has to be skipped

Dear Community,

Please help on this issue. It is getting frustrating! I cannot open my Word, Excel Documents. PGP Desktop randomly encrypts some files without a key.

Hiya,

It cannot encrypt without a key, it has to be using a key somewhere or it won't work, so at some stage either by a bug or some other way the whole profile had to have been encrypted.

Have you tried unlocking the profiles via the CLI?  There is also a verify command to verify the ACL information also:

pgpnetshare --verify c:\folderhere --verbose

Thanks for the reply. The problem seems to be solved if I import the private key to PGP Desktop that i used to decrypt the large set of files. I also tried to verify encryption on problematic files via cli, but it says there is no encrypted file.

Anyhow, importing the private key does not solve the big problem. Why on earth do my files seem encrypted and how can I solve this?