Endpoint Encryption

Hi there --

I have a virtual disk on a Mac 10.7 (Lion) computer. Last week, when I mounted the disk, the icon failed to appear on my desktop. When I open PGP desktop, it shows my disk and allows me to unmount & mount (I get the password prompt, which it takes) but I can't find the icon anywhere or acces any files by typing in what I think used to be the file path (volumes/diskname/folder)

I tried changing the mounting location and reencrypting -- nothing. So now I'd like to try just decrypting the entire disk, but I can't figure out how. All of the articles I find are about decrypting when you use whole disk encryption, not just a virtual disk. I tried the File > Decrypt menu option, but it won't let me select my disk and I suspect that is more for the email functionality.....

Does anyone have any ideas on how I can get to my data? Nothing seems corrputed, the disk file size looks ok and PGP recognizes it......

Thanks

Virtual Disks are not something that you decrypt.  If you want the data contained in a virtual disk to be available outside the Virtual Disk, you mount it, and then copy or move the data from the Virtual Disk to where you want it.  When the Virtual Disk is empty, you can unmount it and then delete it. 

So basically my data is non-recoverable since I cannot access the disk when mounted?

This is a known issue with the latest security update for Mac OSX 10.7.4 and PGP Virtual Disk. I'm enclosing a link to a Knowledge Base article that has a work around solution to help you retrieve the data. This leaves files unencrypted but you are able to access them. Symantec engineering is working on trying find a fix for this issue. You can also remove the latest update on the system if you are using file vault and role the system back to before this security update. Hope this helps

http://www.symantec.com/docs/TECH188695

If you cannot mount the virtual disk, there is no way to access its data. You may want to try moving the virtual disk container file to another location, or even to another computer with PGP installed, and then mounting it to see if this gives you access to your data.  If you have the option of mounting to a server instead of your local disk, you may want to try this.

That is clearly my problem! 

Thanks so much,

Kim

I am having the same problem - also on 10.7.4 Lion - PGP desktop says that the virtual disks are mounted, but they are not (and cannot be unmounted).  Quitting PGP does not change the status of the virtual disks - they still show as mounted (but they are not) and will not unmount.

The link provided has the answer in it: http://www.symantec.com/docs/TECH188695

Brian,

HI Brian --

Do you know when the patch is going to be available?

Our Engineering team is still working on resolving this issue. I will post when we have a known fix for this issue.

@Brian_Ch, thanks for keeping us updated on this issue.