File Share Encryption

PGP won't encrypt an additional hard drive that I am using.

After fighting the great fight against the beast known as Windows, and after having successfully obtained my files from my earlier encrypted external hard drive, I find myself unable to encrypt a second HD that I have installed on my desktop.

My main drive is, of course, C Drive.  This second drive is F Drive.  When i try to encrypt is via PGP Desktop, an error message pops up saying, "The disk does not appear to have a valid volume.  PGP Whole Disk can only encrypt disks with at least one valid volume."

When I click on My Computer I can see my F Drive.  I can ever save stuff onto it.  When I go into disk management I also see the drive.  i even deleted it and then restored the volume.  And have also restarted my computer.

No joy.

Can someone please help?

Thanks!

p.s.

I checked the knowledge base but could only find this article http://www.symantec.com/business/support/index?page=content&id=TECH149620&actp=search&viewlocale=en_US&searchid=1326500084538 

However, my computer does not use this turbo boost feature as far as I know.  Additionally, I was able to encrypt several other hard drives before with the same computer / software before I did my reinstallation.

This Knowledge Base Article may reflect the cause of the problem.

I don't get it, though.  Both drives are exactly identical and were installed together.  i just happened to use one as my C drive and the other one is the F drive for additional storage.

So I reformated the drive and changed the allocation unti size to 512 bytes, but i still could not encrypt it.  i am a total newbie with PGP.

The C drive was just plugged in right out of the box and I installed Windows on it and was able to encrypt it okay.

The external HD (which I had the decryption issue before) is set at 4096 bytes and was encrypted without trouble.

This product is sooo extremely frustrating!  And it is imposssible to get any tech support!!  At least when it was run by PGP I could call up and pay for tech support whenever I needed it.  I do not need a year long contract like what Symantec tries to sell.  I had this product for like 2 - 3 years and have only needed support like 2 or 3 times.  With this new upgrade to 10.2 - and it's purchase by Symantec, it has been nothing but a complete nightmare!!

If both the disks are the same purchased at the same time, and one encrypted okay, it would not appear to be the cause of the problem.  I was trying to search the server for anything else that might apply, but it appears down right now.

any luck?

Just checked again - I'm guessing the server is down for maintenance.

anything?

I hope this helps; its all I'm finding:

http://www.symantec.com/docs/TECH149276

Which PGP version?

You can update SATA/SCSI drivers to latest. You can also try setting SATA mode to compatible, in BIOS.

Is there any other software protecting drives already?

The PGP WDE is 10.2 MP3.

How do you update SATA drivers?  These are brand new disks, straight from the Best Buy that I bought last week.

What does setting SATA mode to 'compatable' mean?  I will go into the BIOS and see what I can find about that.

No other software is protecting the drives.

FYI - With my previous Windows 7 installation I was able to use WDE on all 4 of my hard drives.  I had to reinstall Windows cuz it was making me mad.  I was using the previous version of PGP WDE.  I think it was version 10.1.

Well I would check partition details of that disk.

Run cmd

Diskpart

select disk 1 (if it´s the secondary)

detail disk

detail partition

Post results of last two commands.

Given that this second disk is physically identical to your primary disk, and is otherwise fine and dandy within Windows, it sounds as if it might just be configured as a dynamic disk...  It should be pretty easy to see from Windows Disk Management.

You shoudn't really need to change the SATA operation mode settings within the BIOS, especially as your boot disk is already encrypted and working fine.

The disk is not a dynamic disk.  i checked that after Tom's post.

Julian, here are the results:

DISKPART> select disk 1

Disk 1 is now the selected disk.

DISKPART> detail disk

ATA ST500DM002-1BC14 SCSI Disk Device
Disk ID: {E2CB077B-11CA-4884-A75B-8418B763F050}
Type   : SAS
Status : Online
Path   : 0
Target : 1
LUN ID : 0
Location Path : PCIROOT(0)#PCI(1C00)#PCI(0000)#SAS(P00T01L00)
Current Read-only State : No
Read-only  : No
Boot Disk  : No
Pagefile Disk  : No
Hibernation File Disk  : No
Crashdump Disk  : No
Clustered Disk  : No

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 4     F                NTFS   Partition    465 GB  Healthy

DISKPART> detail partition

There is no partition selected.
Please select a partition and try again.

DISKPART> 

Turn on debug logging on your windows machine and try to encrypt again. Maybe there just might be a more informative error message in the PGP logs that would be of more assitance then "this is not a valid volume".

How to  enable debug logging 

http://www.symantec.com/business/support/index?page=content&id=TECH149847

So how do I find the error info?  I clicked on "tools" and "view log".  It had a bunch of BS in it.  But here is the info it put in there from after I followed your instructions above:

18:31:05      ----- PGP Desktop stopped -----
18:31:31      ----- PGP Desktop started -----
18:31:31      PGP Desktop 10.2.0 (Build 2317) (2317)
18:31:31      Today's date is Thursday, January 19, 2012
18:31:32 PGP  Info Setting logging level to: 0xF3F
18:31:32 Email  Warning Your current PGP Desktop license does not support proxying
18:31:32 Email  Warning Outgoing email messages will not be secured by PGP
18:31:35 PGP  Info Initiating daily maintenance procedures 

When I tried to click on encrypt for the 2d disk, I still received the same error message as I described above.

Did you switch over to verbose mode in the PGP Log viewer. You can do this in the log viewer where it says "view level" and it should be defaulted to info. click hte drop-down and change that to verbose.

If debugging was enabled succesfully. then you should see DEBUG on a bunch of the log entries as well.

I took the disk out, pleaced it in a seperate computer, and ran boot & nuke on it.  So I put it back in the original computer when this was done.  PGP could see it okay.  I pressed 'encrypt', but it refused to encrypt it.i tried this several times, and even restarted the computer, but no joy.

Here is the PGP error log 'verbose':

18:56:09      ----- PGP Desktop started -----
18:56:09      PGP Desktop 10.2.0 (Build 2317) (2317)
18:56:09      Today's date is Saturday, January 21, 2012
18:56:11 PGP  Info Setting logging level to: 0xF3F
18:56:11 Email  Debug >> PGPocTrayLoadAccountData
18:56:11 Email  Debug << PGPocTrayLoadAccountData
18:56:11 Email  Debug << PGPocTrayLoadPrefsData
18:56:12 Email  Debug << PGPocInitApplication
18:56:12 Email  Warning Your current PGP Desktop license does not support proxying
18:56:12 Email  Warning Outgoing email messages will not be secured by PGP
18:56:12 Email  Debug >> PGPocInitThreads
18:56:12 Email  Verbose Listening on port 33333
18:56:12 Email  Debug >> PGPocInitializeWorkerThreads
18:56:12 Email  Debug << PGPocInitializeWorkerThreads
18:56:12 PGP  Verbose Worker threads started
18:56:12 Email  Verbose Connection accepted
18:56:12 Email  Debug Queueing socket 0x5FC for worker
18:56:12 Email  Debug Socket 0x5FC dequeued by worker
18:56:12 Email  Debug Received OIPCINIT
18:56:12 Email  Debug >> PGPocInitIndirectSession
18:56:12 Email  Debug Session-type: LSP
18:56:12 Email  Debug Not redirecting LSP session
18:56:12 Email  Debug << PGPocInitIndirectSession
18:56:12 Email  Debug PGPocInitIndirectSession succeeded
18:56:12 Email  Debug Sending OIPCINITRESP
18:56:12 Email  Debug Closed client socket: 0x5FC
18:56:12 Email  Verbose Connection accepted
18:56:12 Email  Debug Queueing socket 0x57C for worker
18:56:12 Email  Debug Socket 0x57C dequeued by worker
18:56:12 Email  Debug Received OIPCINIT
18:56:12 Email  Debug >> PGPocInitIndirectSession
18:56:12 Email  Debug Session-type: LSP
18:56:12 Email  Debug Not redirecting LSP session
18:56:12 Email  Debug << PGPocInitIndirectSession
18:56:12 Email  Debug PGPocInitIndirectSession succeeded
18:56:12 Email  Debug Sending OIPCINITRESP
18:56:12 Email  Debug Closed client socket: 0x57C
18:56:12 Email  Verbose Connection accepted
18:56:12 Email  Debug Queueing socket 0x608 for worker
18:56:12 Email  Debug Socket 0x608 dequeued by worker
18:56:12 Email  Debug Received OIPCINIT
18:56:12 Email  Debug >> PGPocInitIndirectSession
18:56:12 Email  Debug Session-type: LSP
18:56:12 Email  Debug Not redirecting LSP session
18:56:12 Email  Debug << PGPocInitIndirectSession
18:56:12 Email  Debug PGPocInitIndirectSession succeeded
18:56:12 Email  Debug Sending OIPCINITRESP
18:56:12 Email  Debug Closed client socket: 0x608
18:56:13 Email  Verbose Connection accepted
18:56:13 Email  Debug Queueing socket 0x5FC for worker
18:56:13 Email  Debug Socket 0x5FC dequeued by worker
18:56:13 Email  Debug Received OIPCINIT
18:56:13 Email  Debug >> PGPocInitIndirectSession
18:56:13 Email  Debug Session-type: LSP
18:56:13 Email  Debug Not redirecting LSP session
18:56:13 Email  Debug << PGPocInitIndirectSession
18:56:13 Email  Debug PGPocInitIndirectSession succeeded
18:56:13 Email  Debug Sending OIPCINITRESP
18:56:13 Email  Debug Closed client socket: 0x5FC
18:56:13 Email  Debug << PGPocInitThreads
18:56:13 Email  Debug Token thread successfully loaded PKCS11 driver ''
18:56:13 Email  Debug Starting initialization procedure
18:56:14 Email  Debug >> PGPocTrayLoadPrefsData
18:56:14 Email  Debug << PGPocTrayLoadPrefsData
18:56:15 Email  Debug >> PGPocTrayLoadPrefsData
18:56:15 Email  Debug << PGPocTrayLoadPrefsData
18:56:15 Email  Debug >> PGPocTrayCacheAccountPassphrases
18:56:15 Email  Debug << PGPocTrayCacheAccountPassphrases
18:56:15 PGP  Info Initiating daily maintenance procedures
18:56:16 Email  Debug >> PGPocAccountMaintenance1
18:56:16 Email  Debug << PGPocAccountMaintenance1
18:56:16 Email  Debug >> PGPocTrayKeyringMaintenance
18:56:17 Email  Debug << PGPocTrayKeyringMaintenance
18:56:17 Email  Debug >> PGPocAccountMaintenance2
18:56:17 Email  Debug << PGPocAccountMaintenance2
18:56:18 Email  Debug >> PGPocTrayLoadPrefsData
18:56:18 Email  Debug << PGPocTrayLoadPrefsData
18:56:19 Email  Debug >> PGPocTrayLoadPrefsData
18:56:19 Email  Debug << PGPocTrayLoadPrefsData
18:56:19 Email  Verbose Connection accepted
18:56:19 Email  Debug Queueing socket 0x8D4 for worker
18:56:19 Email  Debug Socket 0x8D4 dequeued by worker
18:56:19 Email  Debug Received OIPCINIT
18:56:19 Email  Debug >> PGPocInitIndirectSession
18:56:19 Email  Debug Session-type: LSP
18:56:19 Email  Debug Not redirecting LSP session
18:56:19 Email  Debug << PGPocInitIndirectSession
18:56:19 Email  Debug PGPocInitIndirectSession succeeded
18:56:19 Email  Debug Sending OIPCINITRESP
18:56:19 Email  Debug Closed client socket: 0x8D4
18:56:30 Email  Verbose Connection accepted
18:56:30 Email  Debug Queueing socket 0x9EC for worker
18:56:30 Email  Debug Socket 0x9EC dequeued by worker
18:56:30 Email  Debug Received OIPCINIT
18:56:30 Email  Debug >> PGPocInitIndirectSession
18:56:30 Email  Debug Session-type: LSP
18:56:30 Email  Debug Not redirecting LSP session
18:56:30 Email  Debug << PGPocInitIndirectSession
18:56:30 Email  Debug PGPocInitIndirectSession succeeded
18:56:30 Email  Debug Sending OIPCINITRESP
18:56:30 Email  Debug Closed client socket: 0x9EC
18:57:02 Email  Debug >> PGPocTrayLoadPrefsData
18:57:02 Email  Debug << PGPocTrayLoadPrefsData
18:57:09 Email  Debug >> PGPocTrayLoadPrefsData
18:57:09 Email  Debug << PGPocTrayLoadPrefsData
18:57:10 Email  Debug >> PGPocTrayLoadPrefsData
18:57:10 Email  Debug << PGPocTrayLoadPrefsData
18:57:10 Email  Debug >> PGPocTrayLoadPrefsData
18:57:10 Email  Debug << PGPocTrayLoadPrefsData
18:57:10 Email  Debug >> PGPocTrayLoadPrefsData
18:57:10 Email  Debug << PGPocTrayLoadPrefsData
18:57:10 Email  Debug >> PGPocTrayLoadPrefsData
18:57:10 Email  Debug << PGPocTrayLoadPrefsData
18:58:02 Email  Debug >> PGPocTrayLoadPrefsData
18:58:02 Email  Debug << PGPocTrayLoadPrefsData
19:00:25 WDE  Info User Computer started encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:00:25.000120
19:00:25 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:00:25.000136
19:00:37 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:00:37.000975
19:00:37 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:00:37.000990
19:01:16 Email  Verbose Connection accepted
19:01:16 Email  Debug Queueing socket 0xA38 for worker
19:01:16 Email  Debug Socket 0xA38 dequeued by worker
19:01:16 Email  Debug Received OIPCINIT
19:01:16 Email  Debug >> PGPocInitIndirectSession
19:01:16 Email  Debug Session-type: LSP
19:01:16 Email  Debug Not redirecting LSP session
19:01:16 Email  Debug << PGPocInitIndirectSession
19:01:16 Email  Debug PGPocInitIndirectSession succeeded
19:01:16 Email  Debug Sending OIPCINITRESP
19:01:16 Email  Debug Closed client socket: 0xA38
19:02:43 Email  Debug >> PGPocTrayLoadPrefsData
19:02:43 Email  Debug << PGPocTrayLoadPrefsData
19:02:43 Email  Debug >> PGPocTrayLoadPrefsData
19:02:43 Email  Debug << PGPocTrayLoadPrefsData
19:02:43 Email  Debug >> PGPocTrayLoadPrefsData
19:02:43 Email  Debug << PGPocTrayLoadPrefsData
19:02:43 Email  Debug >> PGPocTrayLoadPrefsData
19:02:43 Email  Debug << PGPocTrayLoadPrefsData
19:02:43 Email  Debug >> PGPocTrayLoadPrefsData
19:02:43 Email  Debug << PGPocTrayLoadPrefsData
19:03:11 Email  Debug >> PGPocTrayLoadPrefsData
19:03:11 Email  Debug << PGPocTrayLoadPrefsData
19:03:30 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:03:30.000914
19:03:30 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:03:30.000914
19:03:56 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:03:56.000935
19:03:56 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:03:56.000950
19:04:36 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:04:36.000231
19:04:36 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:04:36.000263
19:04:53 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:04:53.000813
19:04:53 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:04:53.000813
19:05:04 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:05:04.000296
19:05:04 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:05:04.000311
19:05:08 Email  Debug >> PGPocTrayLoadPrefsData
19:05:09 Email  Debug << PGPocTrayLoadPrefsData
19:05:09 Email  Debug >> PGPocTrayLoadPrefsData
19:05:09 Email  Debug << PGPocTrayLoadPrefsData
19:05:09 Email  Debug >> PGPocTrayLoadPrefsData
19:05:09 Email  Debug << PGPocTrayLoadPrefsData
19:05:09 Email  Debug >> PGPocTrayLoadPrefsData
19:05:09 Email  Debug << PGPocTrayLoadPrefsData
19:05:09 Email  Debug >> PGPocTrayLoadPrefsData
19:05:09 Email  Debug << PGPocTrayLoadPrefsData
19:05:19 Email  Debug >> PGPocWaitForAllThreadsToTerminate
19:05:19 Email  Debug << PGPocWaitForAllThreadsToTerminate
19:05:19 Email  Debug >> PGPocTrayPurgePassphraseCache
19:05:19 Email  Debug << PGPocTrayPurgePassphraseCache
19:05:19      ----- PGP Desktop stopped -----
19:05:35      ----- PGP Desktop started -----
19:05:35      PGP Desktop 10.2.0 (Build 2317) (2317)
19:05:35      Today's date is Saturday, January 21, 2012
19:05:35 PGP  Info Setting logging level to: 0xF3F
19:05:35 Email  Debug >> PGPocTrayLoadAccountData
19:05:35 Email  Debug << PGPocTrayLoadAccountData
19:05:35 Email  Debug << PGPocTrayLoadPrefsData
19:05:35 Email  Debug << PGPocInitApplication
19:05:35 Email  Warning Your current PGP Desktop license does not support proxying
19:05:35 Email  Warning Outgoing email messages will not be secured by PGP
19:05:35 Email  Debug >> PGPocInitThreads
19:05:35 Email  Verbose Listening on port 33333
19:05:35 Email  Debug >> PGPocInitializeWorkerThreads
19:05:35 Email  Debug << PGPocInitializeWorkerThreads
19:05:35 PGP  Verbose Worker threads started
19:05:36 Email  Verbose Connection accepted
19:05:36 Email  Debug Queueing socket 0x600 for worker
19:05:36 Email  Debug Socket 0x600 dequeued by worker
19:05:36 Email  Debug Received OIPCINIT
19:05:36 Email  Debug >> PGPocInitIndirectSession
19:05:36 Email  Debug Session-type: LSP
19:05:36 Email  Debug Not redirecting LSP session
19:05:36 Email  Debug << PGPocInitIndirectSession
19:05:36 Email  Debug PGPocInitIndirectSession succeeded
19:05:36 Email  Debug Sending OIPCINITRESP
19:05:36 Email  Debug Closed client socket: 0x600
19:05:37 Email  Debug << PGPocInitThreads
19:05:37 Email  Debug Token thread successfully loaded PKCS11 driver ''
19:05:37 Email  Debug Starting initialization procedure
19:05:37 Email  Debug >> PGPocTrayLoadPrefsData
19:05:37 Email  Debug << PGPocTrayLoadPrefsData
19:05:37 Email  Debug >> PGPocTrayLoadPrefsData
19:05:37 Email  Debug << PGPocTrayLoadPrefsData
19:05:38 Email  Debug >> PGPocTrayLoadPrefsData
19:05:38 Email  Debug << PGPocTrayLoadPrefsData
19:05:38 Email  Debug >> PGPocTrayLoadPrefsData
19:05:38 Email  Debug << PGPocTrayLoadPrefsData
19:05:39 Email  Debug >> PGPocTrayCacheAccountPassphrases
19:05:39 Email  Debug << PGPocTrayCacheAccountPassphrases
19:05:39 PGP  Info Initiating daily maintenance procedures
19:05:40 Email  Debug >> PGPocAccountMaintenance1
19:05:40 Email  Debug << PGPocAccountMaintenance1
19:05:40 Email  Debug >> PGPocTrayKeyringMaintenance
19:05:41 Email  Debug << PGPocTrayKeyringMaintenance
19:05:41 Email  Debug >> PGPocAccountMaintenance2
19:05:41 Email  Debug << PGPocAccountMaintenance2
19:06:03 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:06:03.000092
19:06:03 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:06:03.000108
19:06:20 Email  Debug >> PGPocTrayLoadPrefsData
19:06:20 Email  Debug << PGPocTrayLoadPrefsData
19:06:21 Email  Debug >> PGPocTrayLoadPrefsData
19:06:21 Email  Debug << PGPocTrayLoadPrefsData
19:06:21 Email  Debug >> PGPocTrayLoadPrefsData
19:06:21 Email  Debug << PGPocTrayLoadPrefsData
19:06:21 Email  Debug >> PGPocTrayLoadPrefsData
19:06:21 Email  Debug << PGPocTrayLoadPrefsData
19:06:21 Email  Debug >> PGPocTrayLoadPrefsData
19:06:21 Email  Debug << PGPocTrayLoadPrefsData
19:06:28 Email  Debug >> PGPocTrayPurgePassphraseCache
19:06:28 Email  Debug << PGPocTrayPurgePassphraseCache
19:10:35      ----- PGP Desktop started -----
19:10:35      PGP Desktop 10.2.0 (Build 2317) (2317)
19:10:35      Today's date is Saturday, January 21, 2012
19:10:36 PGP  Info Setting logging level to: 0xF3F
19:10:36 Email  Debug >> PGPocTrayLoadAccountData
19:10:36 Email  Debug << PGPocTrayLoadAccountData
19:10:36 Email  Debug << PGPocTrayLoadPrefsData
19:10:36 Email  Debug << PGPocInitApplication
19:10:36 Email  Warning Your current PGP Desktop license does not support proxying
19:10:36 Email  Warning Outgoing email messages will not be secured by PGP
19:10:36 Email  Debug >> PGPocInitThreads
19:10:36 Email  Verbose Listening on port 33333
19:10:36 Email  Debug >> PGPocInitializeWorkerThreads
19:10:36 Email  Debug << PGPocInitializeWorkerThreads
19:10:36 PGP  Verbose Worker threads started
19:10:37 Email  Verbose Connection accepted
19:10:37 Email  Debug Queueing socket 0x5FC for worker
19:10:37 Email  Debug Socket 0x5FC dequeued by worker
19:10:37 Email  Debug Received OIPCINIT
19:10:37 Email  Debug >> PGPocInitIndirectSession
19:10:37 Email  Debug Session-type: LSP
19:10:37 Email  Debug Not redirecting LSP session
19:10:37 Email  Debug << PGPocInitIndirectSession
19:10:37 Email  Debug PGPocInitIndirectSession succeeded
19:10:37 Email  Debug Sending OIPCINITRESP
19:10:37 Email  Debug Closed client socket: 0x5FC
19:10:37 Email  Verbose Connection accepted
19:10:37 Email  Debug Queueing socket 0x5F8 for worker
19:10:37 Email  Debug Socket 0x5F8 dequeued by worker
19:10:37 Email  Debug Received OIPCINIT
19:10:37 Email  Debug >> PGPocInitIndirectSession
19:10:37 Email  Debug Session-type: LSP
19:10:37 Email  Debug Not redirecting LSP session
19:10:37 Email  Debug << PGPocInitIndirectSession
19:10:37 Email  Debug PGPocInitIndirectSession succeeded
19:10:37 Email  Debug Sending OIPCINITRESP
19:10:37 Email  Debug Closed client socket: 0x5F8
19:10:38 Email  Debug << PGPocInitThreads
19:10:38 Email  Debug Token thread successfully loaded PKCS11 driver ''
19:10:38 Email  Debug Starting initialization procedure
19:10:39 Email  Debug >> PGPocTrayLoadPrefsData
19:10:39 Email  Debug << PGPocTrayLoadPrefsData
19:10:40 Email  Debug >> PGPocTrayCacheAccountPassphrases
19:10:40 Email  Debug << PGPocTrayCacheAccountPassphrases
19:10:40 PGP  Info Initiating daily maintenance procedures
19:10:41 Email  Debug >> PGPocTrayLoadPrefsData
19:10:41 Email  Debug << PGPocTrayLoadPrefsData
19:10:41 Email  Debug >> PGPocAccountMaintenance1
19:10:41 Email  Debug << PGPocAccountMaintenance1
19:10:41 Email  Debug >> PGPocTrayKeyringMaintenance
19:10:42 Email  Debug >> PGPocTrayLoadPrefsData
19:10:42 Email  Debug << PGPocTrayLoadPrefsData
19:10:43 Email  Debug >> PGPocTrayLoadPrefsData
19:10:43 Email  Debug << PGPocTrayLoadPrefsData
19:10:43 Email  Debug << PGPocTrayKeyringMaintenance
19:10:43 Email  Debug >> PGPocAccountMaintenance2
19:10:43 Email  Debug << PGPocAccountMaintenance2
19:10:45 Email  Verbose Connection accepted
19:10:45 Email  Debug Queueing socket 0x908 for worker
19:10:45 Email  Debug Socket 0x908 dequeued by worker
19:10:45 Email  Debug Received OIPCINIT
19:10:45 Email  Debug >> PGPocInitIndirectSession
19:10:45 Email  Debug Session-type: LSP
19:10:45 Email  Debug Not redirecting LSP session
19:10:45 Email  Debug << PGPocInitIndirectSession
19:10:45 Email  Debug PGPocInitIndirectSession succeeded
19:10:45 Email  Debug Sending OIPCINITRESP
19:10:45 Email  Debug Closed client socket: 0x908
19:10:45 Email  Verbose Connection accepted
19:10:45 Email  Debug Queueing socket 0x90C for worker
19:10:45 Email  Debug Socket 0x90C dequeued by worker
19:10:45 Email  Debug Received OIPCINIT
19:10:45 Email  Debug >> PGPocInitIndirectSession
19:10:45 Email  Debug Session-type: LSP
19:10:45 Email  Debug Not redirecting LSP session
19:10:45 Email  Debug << PGPocInitIndirectSession
19:10:45 Email  Debug PGPocInitIndirectSession succeeded
19:10:45 Email  Debug Sending OIPCINITRESP
19:10:45 Email  Debug Closed client socket: 0x90C
19:11:15 Email  Verbose Connection accepted
19:11:15 Email  Debug Queueing socket 0x91C for worker
19:11:15 Email  Debug Socket 0x91C dequeued by worker
19:11:15 Email  Debug Received OIPCINIT
19:11:15 Email  Debug >> PGPocInitIndirectSession
19:11:15 Email  Debug Session-type: LSP
19:11:15 Email  Debug Not redirecting LSP session
19:11:15 Email  Debug << PGPocInitIndirectSession
19:11:15 Email  Debug PGPocInitIndirectSession succeeded
19:11:15 Email  Debug Sending OIPCINITRESP
19:11:15 Email  Debug Closed client socket: 0x91C
19:11:36 Email  Verbose Connection accepted
19:11:36 Email  Debug Queueing socket 0x7EC for worker
19:11:36 Email  Debug Socket 0x7EC dequeued by worker
19:11:36 Email  Debug Received OIPCINIT
19:11:36 Email  Debug >> PGPocInitIndirectSession
19:11:36 Email  Debug Session-type: LSP
19:11:36 Email  Debug Not redirecting LSP session
19:11:36 Email  Debug << PGPocInitIndirectSession
19:11:36 Email  Debug PGPocInitIndirectSession succeeded
19:11:36 Email  Debug Sending OIPCINITRESP
19:11:36 Email  Debug Closed client socket: 0x7EC
19:16:32 Email  Debug >> PGPocTrayLoadPrefsData
19:16:32 Email  Debug << PGPocTrayLoadPrefsData
19:16:53 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:16:53.000682
19:16:53 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:16:53.000698
19:17:01 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:17:01.000466
19:17:01 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:17:01.000466
19:17:03 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:17:03.000572
19:17:03 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:17:03.000604
19:17:07 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:17:07.000535
19:17:07 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:17:07.000535
19:18:19 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:18:19.000954
19:18:19 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:18:19.000970
19:18:25 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:18:25.000368
19:18:25 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 19:18:25.000368
19:18:52 Email  Debug >> PGPocTrayLoadPrefsData
19:18:52 Email  Debug << PGPocTrayLoadPrefsData
19:18:52 Email  Debug >> PGPocTrayLoadPrefsData
19:18:52 Email  Debug << PGPocTrayLoadPrefsData
19:18:52 Email  Debug >> PGPocTrayLoadPrefsData
19:18:52 Email  Debug << PGPocTrayLoadPrefsData
19:18:52 Email  Debug >> PGPocTrayLoadPrefsData
19:18:52 Email  Debug << PGPocTrayLoadPrefsData
19:18:52 Email  Debug >> PGPocTrayLoadPrefsData
19:18:52 Email  Debug << PGPocTrayLoadPrefsData
19:19:12 Email  Verbose Connection accepted
19:19:12 Email  Debug Queueing socket 0xA50 for worker
19:19:12 Email  Debug Socket 0xA50 dequeued by worker
19:19:12 Email  Debug Received OIPCINIT
19:19:12 Email  Debug >> PGPocInitIndirectSession
19:19:12 Email  Debug Session-type: LSP
19:19:12 Email  Debug Not redirecting LSP session
19:19:12 Email  Debug << PGPocInitIndirectSession
19:19:12 Email  Debug PGPocInitIndirectSession succeeded
19:19:12 Email  Debug Sending OIPCINITRESP
19:19:12 Email  Debug Closed client socket: 0xA50
20:16:55 Email  Verbose Connection accepted
20:16:55 Email  Debug Queueing socket 0xA50 for worker
20:16:55 Email  Debug Socket 0xA50 dequeued by worker
20:16:55 Email  Debug Received OIPCINIT
20:16:55 Email  Debug >> PGPocInitIndirectSession
20:16:55 Email  Debug Session-type: LSP
20:16:55 Email  Debug Not redirecting LSP session
20:16:55 Email  Debug << PGPocInitIndirectSession
20:16:55 Email  Debug PGPocInitIndirectSession succeeded
20:16:55 Email  Debug Sending OIPCINITRESP
20:16:55 Email  Debug Closed client socket: 0xA50
21:34:41 Email  Verbose Connection accepted
21:34:41 Email  Debug Queueing socket 0xA5C for worker
21:34:41 Email  Debug Socket 0xA5C dequeued by worker
21:34:41 Email  Debug Received OIPCINIT
21:34:41 Email  Debug >> PGPocInitIndirectSession
21:34:41 Email  Debug Session-type: LSP
21:34:41 Email  Debug Not redirecting LSP session
21:34:41 Email  Debug << PGPocInitIndirectSession
21:34:41 Email  Debug PGPocInitIndirectSession succeeded
21:34:41 Email  Debug Sending OIPCINITRESP
21:34:41 Email  Debug Closed client socket: 0xA5C
21:40:36 Email  Verbose Connection accepted
21:40:36 Email  Debug Queueing socket 0xA54 for worker
21:40:36 Email  Debug Socket 0xA54 dequeued by worker
21:40:36 Email  Debug Received OIPCINIT
21:40:36 Email  Debug >> PGPocInitIndirectSession
21:40:36 Email  Debug Session-type: LSP
21:40:36 Email  Debug Not redirecting LSP session
21:40:36 Email  Debug << PGPocInitIndirectSession
21:40:36 Email  Debug PGPocInitIndirectSession succeeded
21:40:36 Email  Debug Sending OIPCINITRESP
21:40:36 Email  Debug Closed client socket: 0xA54
23:37:29 Email  Debug >> PGPocTrayLoadPrefsData
23:37:29 Email  Debug << PGPocTrayLoadPrefsData
23:37:49 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:49.000056
23:37:49 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:49.000066
23:37:52 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:52.000476
23:37:52 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:52.000496
23:37:54 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:54.000166
23:37:54 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:54.000166
23:37:56 WDE  Info User Computer resumed encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:56.000866
23:37:56 WDE  Info User Computer finished encryption on disk F:\ ATA ST500DM002-1BC14 SCSI Disk Device on machine COMPUTER-PC at 2012/01/21 23:37:56.000866
23:40:19 WDE  Info User Computer resumed encryption on disk F:\  on machine COMPUTER-PC at 2012/01/21 23:40:19.000176
23:40:19 WDE  Info User Computer finished encryption on disk F:\  on machine COMPUTER-PC at 2012/01/21 23:40:19.000186
23:40:25 Email  Debug >> PGPocTrayLoadPrefsData
23:40:25 Email  Debug << PGPocTrayLoadPrefsData
23:40:25 Email  Debug >> PGPocTrayLoadPrefsData
23:40:25 Email  Debug << PGPocTrayLoadPrefsData
23:40:25 Email  Debug >> PGPocTrayLoadPrefsData
23:40:25 Email  Debug << PGPocTrayLoadPrefsData
23:40:25 Email  Debug >> PGPocTrayLoadPrefsData
23:40:25 Email  Debug << PGPocTrayLoadPrefsData
23:40:25 Email  Debug >> PGPocTrayLoadPrefsData
23:40:25 Email  Debug << PGPocTrayLoadPrefsData
23:41:13 Email  Debug >> PGPocTrayLoadPrefsData
23:41:13 Email  Debug << PGPocTrayLoadPrefsData
23:42:39 Email  Debug >> PGPocTrayLoadPrefsData
23:42:39 Email  Debug << PGPocTrayLoadPrefsData
23:42:39 Email  Debug >> PGPocTrayLoadPrefsData
23:42:39 Email  Debug << PGPocTrayLoadPrefsData
23:42:39 Email  Debug >> PGPocTrayLoadPrefsData
23:42:39 Email  Debug << PGPocTrayLoadPrefsData
23:42:39 Email  Debug >> PGPocTrayLoadPrefsData
23:42:39 Email  Debug << PGPocTrayLoadPrefsData
23:42:39 Email  Debug >> PGPocTrayLoadPrefsData
23:42:39 Email  Debug << PGPocTrayLoadPrefsData 

according to the logs the F: drive is encrypted. is that the drive you are trying to encrypt?

23:40:19 WDE  Info User Computer resumed encryption on disk F:\  on machine COMPUTER-PC at 2012/01/21 23:40:19.000176
23:40:19 WDE  Info User Computer finished encryption on disk F:\  on machine COMPUTER-PC at 2012/01/21 23:40:19.000186

I do not recall.

I got frustrated so I just pulled the xxxx out and installed it on another machine and ran Boot & Nuke to start over fresh.  That solved the problem.

Quite frankly, i am actually really surprised that you got the disk to encrypt. According to the Seagate specification chart found here:

http://www.seagate.com/docs/pdf/datasheet/disc/barracuda-data-sheet-ds1737.1-1111us.pdf

That drive is 4k sector size. We don't support 4k sector size unless the disk also support 512byte emulation mode. See here:

http://www.symantec.com/docs/TECH173657

It's possible the disk has 512e but that other PC's bios didn't support that fully or something?