Endpoint Protection Small Business Edition

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  • 1.  Poor Health Status on Server

    Posted Sep 16, 2012 08:45 PM

    hi all

    Every monday our SEPM server reports a Poor health status. I check the free disc space and it is still 14.5 GB, The memory is 3 GB. Do anyone here had the same issue and had solved this?

    Thank you



  • 2.  RE: Poor Health Status on Server

    Posted Sep 16, 2012 08:52 PM

    Does you Server fullfill this requrement

    Symantec Endpoint Protection Manager system requirements

    Processor

    • 32-bit processor: 1-GHz Intel Pentium III or equivalent minimum (Intel Pentium 4 or equivalent recommended)
    • 64-bit processor: 2-GHz Pentium 4 with x86-64 support or equivalent minimum

    Note: Intel Itanium IA-64 and PowerPC processors are not supported.

    Physical RAM

    1 GB of RAM for 32-bit operating systems, 2 GB of RAM for 64-bit operating systems, or higher if required by the operating system

    Hard drive

    4 GB or free space for the server, plus 4 GB for locally installed database

    Display

    800 x 600

    Operating system

    • Windows 7 (32-bit, 64-bit, RTM and SP1; all editions except Home)
    • Windows XP Professional (32-bit, SP3 or later; 64-bit, all SPs)
    • Windows Server 2003 (32-bit, 64-bit, R2, SP1 or later)
    • Windows Small Business Server 2003 (32-bit)
    • Windows Server 2008 (32-bit, 64-bit, R2, RTM, SP1, and SP2)
    • Windows Small Business Server 2008 (64-bit)
    • Windows Essential Business Server 2008 (64-bit)
    • Windows Small Business Server 2011 (64-bit

     



  • 3.  RE: Poor Health Status on Server

    Broadcom Employee
    Posted Sep 16, 2012 09:39 PM

    have you scheduled anything on SEPM on MOnday?

    can you post the report?

     



  • 4.  RE: Poor Health Status on Server

    Posted Sep 16, 2012 10:34 PM

    yes, I made a back-up schedule every monday 3:00 am. But I usually transfer it to another location.

    Please see below for the report generated from the SEPM

    Message from:
        Server name: 
        Server IP: 
        Administrator Email: 
        Company Name: .
        
    health status: poor.
    Reason: Memory on your Symantec Endpoint Protection Manager server is running low.
    Status reported on Sep 17, 2012 3:00:15 AM.

     

     

    Symantec Endpoint Protection

     

    Site Status Report

     

     

      Print      

     

     

     

    Symantec Endpoint Protection Manager Real-time Summary Report

    Report Time: 09/17/2012 03:01:29

    This is a real-time summary of the health status of all sites and information on all servers on the local site.

    Site Information

     

    Site Name

    Health Status

    Reason

     

    Poor

    A server on the site had low memory, low disk space or was overloaded.

     

     

     

    Server Information

     

    Status Details

     

    Server Name

    Status

    Health Status

    Reason

    CPU Usage

    Memory Usage

    Free System Disk Space

    Free Data Disk Space

     

    Online

    Poor

    Server is low on memory.

    45%

    99% (99%)

    16708 MB

    16708 MB

     
       

     

     

    Throughput Details on Last Heartbeat

     

    Server Name

    Heartbeat

    Policies Downloaded

    Intrusion Prevention Downloaded

    Learned Applications

    Client Logs Received

     

    0

    0

    0

    0

    0

     

     

     

    Local Site Information -- Throughput sampling from last heartbeat

     

    Total installed clients

    545

    Total online clients

    105

    Total clients not reporting status

    0

       

    Policies downloaded per second

    0

    Intrusion Prevention signatures downloaded per second

    0

    Learned applications per second

    0

    Enforcer system logs per second

    0

    Enforcer traffic logs per second

    0

    Enforcer packet logs per second

    0

    Client information updates per second

    0

    Client security/system/traffic logs received per second

    0

     

     

     

     

       

     

     
       

     

     



  • 5.  RE: Poor Health Status on Server

    Posted Sep 16, 2012 11:58 PM

    Yes this process consumed high memory

     

    Monitoring Server Health on Symantec Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH122731

     

    https://www-secure.symantec.com/connect/forums/database-high-memory-utilization-sep-121

     

     

     



  • 6.  RE: Poor Health Status on Server

    Broadcom Employee
    Posted Sep 17, 2012 12:27 AM

    as you can see th 99% of the memory is used that why the alert, you can ignore that. also suggest to use the latest version if currently been in use.



  • 7.  RE: Poor Health Status on Server

    Trusted Advisor
    Posted Sep 17, 2012 07:51 AM

     

    Hello,

    In your case, this may happen when there is not enough memory for Java.

    I would suggest you to adjust the Java heap space assigned to the SEPM service and consoles as suggested in the Article below:

    Tuning the Performance of the Symantec Endpoint Protection Manager console

    http://www.symantec.com/docs/TECH105179

    Monitoring Server Health on Symantec Endpoint Protection Manager

    http://www.symantec.com/docs/TECH122731

    Hope that helps!!



  • 8.  RE: Poor Health Status on Server

    Posted Sep 25, 2012 12:59 AM

    hi,

    Any update on this ?



  • 9.  RE: Poor Health Status on Server

    Posted Sep 27, 2012 09:25 PM

    Hi,

    Thank you for the link, I do exactly what the link sugested below. As of the moment, no email received form the server regarding the poor server health. but as i have observe, The PF usage was very high up to 3.5 GB.

    Tuning the Performance of the Symantec Endpoint Protection Manager console

    http://www.symantec.com/docs/TECH105179