Endpoint Protection

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  • 1.  PowerEraser is not available on Support Tool SymHelp

    Posted May 30, 2014 04:38 PM

     

    Just downloaded a new copy of the Support Tool,  which is how you get to the Power Eraser. The interface looks a lot different than it did the last time I ran this.

    The problem is that there is no place to invoke the Power Eraser.

    The version of today's Support Tool (the self-extractor) is 2.1.26.191.  I have clicked in everything in the new menu and then some.

    Thanks

    John

     



  • 2.  RE: PowerEraser is not available on Support Tool SymHelp
    Best Answer

    Posted May 30, 2014 04:40 PM

    Power Easer has been replaced by the Threat analysis scan. See these articles:

     
     
    Capture_16.JPG


  • 3.  RE: PowerEraser is not available on Support Tool SymHelp

    Posted May 30, 2014 05:05 PM

     

    By the way I glanced at two of the support / KB docs on it. They show different menus and neither one illustrates the current menu. Your graphic is the current menu.  Marked as Solution.

     

    Thanks Brian.



  • 4.  RE: PowerEraser is not available on Support Tool SymHelp

    Posted May 30, 2014 05:17 PM
    You're welcome. Have a nice weekend.