It may be that the sending application is not correctly formatting the attachment. You should look a copy of the e-mail as it arrives and see how the attachment is "attached" Is the sending application (not sendmail) correctly naming the file in the mime sections?
You could try a content policy with a incident. Once you capture an event, on your control center enable the support account, and go to
cd /data/bcc/work/cfi
You will find a copy of the e-mail in a .eml file a few directories down.
$ find . -name *.eml
./cfi/00/00/00/mail12692750840751000.eml
./cfi/00/00/00/mail12692756632851001.eml
Take a look at it and see if the mime filename is correct.
You can use something like WinSCP to connect to the CC and pull the file down to your PC.