Hi
I have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident Management and can write and read using the ProcessID.
I have come to do the same in Change Management and created the library, which I have used to wite data to the new table which I can see in my modified process view page. This time I was looking to use the SessionID as this is what seems to be recommended rather than ProcessId, so don;t have the ProcessId in my custom table
I have now gone to modify a workflow to include the reading of this custom data, and am using sessionID as the means of finding the relvant record and data in the custom table, but this doesn't work. No matter what I do no record is found and it follows the not found path out.
If I let it carry on through the process I can see the change ticket data is there but the process crashes when I try to access the custom data.
Can anyone tell me how the get custom data component that is created by the generator works? Does it only search using ProcessID or doesn't this matter and can you search using SessionID or both? How does it try to find the relevant record?
Thanks in advance
Steve