Endpoint Protection

  Hi all Professionals!

                                  This is Santosh. Having issue while installing Symantec 10.1V in the Xp platform.

                                  While Installing it Roll Backs all the data,& suddenly the finish option comes, says installation completed.

                                  When I check there will be no Installed Symantec anivirus.Please help me out in this issue.

This Symantec KB may shed some light on your issue.

Troubleshooting Symantec AntiVirus Corporate Edition and Symantec Endpoint Protection installations: Checking rights and permissions

http://www.symantec.com/business/support/index?page=content&id=TECH100048&locale=en_US

Moving this thread to the Endpoint forum.

Best,

Thomas

Please go to run and type %temp%

Look for a file called SAV_inst.log

In the log file look for return value 3  and paste 6-7 lines before that

We need all the instances for the Return value 3

remove liveupdate from add/remove programs

delete all liveupdate folders

install liveupdate

open the SAV folder, install symantec

if it fails again;

open temp folder

paste the SAV_inst.log file here.

Make sure you are installing it as ADMIN and first delete C:\Program Files\Common Files\Symantec Shared

C:\Program Files\Symantec

C:\Doc n Sets\All users\app. data\symantec

Also attach the SAV_INST.log

or 10 lines above 1st return value 3 of the SAV_INST.log