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Problem in functioning of SEPM Console

Migration User

Migration UserMay 12, 2014 02:55 AM

Hello, Could you please update the thread?

  • 1.  Problem in functioning of SEPM Console

    Posted Apr 09, 2014 03:03 AM
      |   view attached

    Hi,

    I have two issues with SEPM 12.1.4013.

    1.SEPM console is not working properly the issue which I am getting right now is Home , Monitor & Report tab are not working properly but other are working fine (Policies ,Client and Admin) however webconsole page is working fine please refer to the screen shots

    2.There is some issue with Live Update , because it can be seen from print screen of Webconsole - SEPM there is a mismatch in between update versions

    Symantec -  04/08/2014

    Manager - 04/01/2014

     

    Regards

    Geekgadget

     

    Attachment(s)

    rar
    Screenshots.rar   592 KB 1 version


  • 2.  RE: Problem in functioning of SEPM Console

    Posted Apr 09, 2014 03:08 AM

    do you use proxy?

    what IE version you using, is enhanced security settings enabled? if yes, can you disable and check?

    Symantec Endpoint Protection Manager: Home, Reports, and Monitor pages are blank and no error messages are displayed

    Article:TECH103156 | Created: 2007-01-22 | Updated: 2011-03-28 | Article URL http://www.symantec.com/docs/TECH103156


  • 3.  RE: Problem in functioning of SEPM Console

    Posted Apr 09, 2014 03:22 AM

    Hello James,

    We are not using proxy and I am using IE ver 8 but I have a issue on SEPM console not in Web console

    it's working fine.

    Regards

    Geekgadget



  • 4.  RE: Problem in functioning of SEPM Console

    Posted Apr 09, 2014 03:50 AM

    James,

    After making changes as mentioned in the article I am getting following error code.

    Error Code :0x100010000

    Regards

    Geekgadget



  • 5.  RE: Problem in functioning of SEPM Console

    Posted Apr 09, 2014 04:04 AM

    Check error

    Unexpected server error 0x10010000 <site name> <server>

    Article:TECH105218 | Created: 2008-01-25 | Updated: 2012-06-03 | Article URL http://www.symantec.com/docs/TECH105218


  • 6.  RE: Problem in functioning of SEPM Console

    Posted Apr 09, 2014 11:21 AM

    Check it for error

     

    Unexpected server error. Error Code: 0x10010000.

    Article:TECH200253  |  Created: 2012-11-28  |  Updated: 2012-12-19  |  Article URL http://www.symantec.com/docs/TECH200253

    "Unexpected server error. ErrorCode: 0x10010000" during login to Symantec Endpoint Protection Manager

    Article:TECH206435  |  Created: 2013-05-21  |  Updated: 2013-05-21  |  Article URL http://www.symantec.com/docs/TECH206435

     



  • 7.  RE: Problem in functioning of SEPM Console

    Posted Apr 10, 2014 12:39 AM

    See this for the error

    "Unexpected server error. ErrorCode: 0x10010000" during login to Symantec Endpoint Protection Manager

    Article:TECH206435  |  Created: 2013-05-21  |  Updated: 2013-05-21  |  Article URL http://www.symantec.com/docs/TECH206435

    For your live update issue you can clean the current definition

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

    Article:TECH166923  |  Created: 2011-08-10  |  Updated: 2013-06-20  |  Article URL http://www.symantec.com/docs/TECH166923


  • 8.  RE: Problem in functioning of SEPM Console

    Posted May 12, 2014 02:55 AM

    Hello,

    Could you please update the thread?



  • 9.  RE: Problem in functioning of SEPM Console

    Posted May 17, 2014 03:32 AM

    Hi,

    Sorry for the late reply thanks to you all problem has been fixed now all TABs are working fine and and we are getting Logs properly on SEPM buth there is issue that what I have right not clients system are not recieving updates from Manager properly however on regular basis I am updating the content on the groups infact what I have observed that client installed on SEPM server is having virus defination outof date I but database revios shows up to dat on SEPM please check the screen of SEPM console.

    What may be the reason that client are not getting the proper updates as the license has been expired on SEPM on last 22 april 2014 or any other reason.

    Regards

    Geekgadget



  • 10.  RE: Problem in functioning of SEPM Console

    Posted May 17, 2014 03:45 AM

    How many client are not taking the update from SEPM?

    These clients are online/offline?

    edit

    All of clients are not taking update then follow the below article

    Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions

    http://www.symantec.com/business/support/index?page=content&id=TECH166923



  • 11.  RE: Problem in functioning of SEPM Console

    Posted May 17, 2014 04:47 AM
      |   view attached

    Hi Console Admin,

    Around 173 clients are out of date showing on the console and as when I check the report for the System > Server Activity logs it shows that it's getting the update from Symantec for reference I am attaching the print screen of that.

    as mentioned in the Tech article to delete the following files.

    1. Delete the content of folder "C:\Documents and Settings\All users\Application Data\Symantec\LiveUpdate\Downloads\" -

    2.%programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{535CB6A4-...

    3.%programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{07B590B3-...

    Contains 2.5 MB , 10 GB & 900 MB of data if we delete this data so will the content retrive back by running 

    LUALL.EXE.



  • 12.  RE: Problem in functioning of SEPM Console

    Posted May 17, 2014 06:58 AM
    How much disk space available in problematic all sep client ? Does any gup server available between sepm to sep ? How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually Article:HOWTO59193|Created: 2011-09-08|Updated: 2013-06-24|Article URL http://www.symantec.com /docs/HOWTO59193


  • 13.  RE: Problem in functioning of SEPM Console

    Posted May 19, 2014 08:38 AM

    Hi James,

    We have approximately 155 clients and as there are some clients on which there is a problem of Disk space but overall they have around 5 - 10 GB GB of data.

     

    No we don't have any GUP in our environment.

    Thanks for sharing the good link to clean the outof defination from the client machine but james I have around 155 clients present remotely at various diffrent locations so it's quite problematic for us to resolve the issue at each cleint.

    So please let me know is there option to do this thing from server side by changing the Sylink.exe or any other method.

     

    Regards

    Geekgadget

     



  • 14.  RE: Problem in functioning of SEPM Console

    Posted May 19, 2014 08:41 AM

    For troubleshooting please check some system ?

    Does all sep client showing online in SEPM?



  • 15.  RE: Problem in functioning of SEPM Console

    Posted May 20, 2014 01:56 AM

    Hi James,

    Majority of these clients are communicating with SEPM and showing up online for your reference please check the screen shot attached.

    If this issue is with 5 - 10 clients then we assume there is a issue on clients systems but I am facing this issue for more than 136 clients and all of them are located at various different remote locations.

    Regards

    Geekgadget



  • 16.  RE: Problem in functioning of SEPM Console

    Posted May 20, 2014 02:04 AM

    Does are you able telnet port 8014 ? Have you try replace sylink.xml ?

    Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

    Article:TECH105894 | Created: 2008-01-12 | Updated: 2013-02-08 | Article URL http://www.symantec.com/docs/TECH105894

    Please enable Sylink debugging and wait two or three heart beat setting and post the logs.

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

    Article:TECH104758 | Created: 2008-01-18 | Updated: 2013-02-26 | Article URL http://www.symantec.com/docs/TECH104758


  • 17.  RE: Problem in functioning of SEPM Console

    Posted May 20, 2014 03:15 AM

    Thanks I will try these options and update you please share if you have any document how to remove the existing Sylink.xml file from the new one.

    Regards

    Geekgadget



  • 18.  RE: Problem in functioning of SEPM Console

    Posted May 20, 2014 03:17 AM

    Restoring communication to Symantec Endpoint Protection clients with a new Sylink.xml file

    Article:TECH106288 | Created: 2008-01-17 | Updated: 2012-06-07 | Article URL http://www.symantec.com/docs/TECH106288


  • 19.  RE: Problem in functioning of SEPM Console
    Best Answer

    Posted May 20, 2014 03:26 AM

    Check

    How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1

    Article:TECH157585  |  Created: 2011-04-07  |  Updated: 2014-04-30  |  Article URL http://www.symantec.com/docs/TECH157585

    Restoring client-server communications with Communication Update Package Deployment

     

    Article:HOWTO81109  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URLhttp://www.symantec.com/docs/HOWTO81109

     



  • 20.  RE: Problem in functioning of SEPM Console
    Best Answer

    Posted May 26, 2014 03:15 AM

    Please update the current status in thread or mark as Solved with the helpful one.



  • 21.  RE: Problem in functioning of SEPM Console

    Posted Sep 27, 2014 04:47 AM

    Hello geekgadget,

    This is not a right solution,Please mark as Solution which comments best help you.