Hi guys,

I'm back here to ask your help.

I have installed liveupdate v.1.0 MR14 on RHEL6.4 64bit , when i run command : sav liveupdate --update have message show as below

Command failed: Problem with LiveUpdate.
Check that java directory is in PATH
Unable to perform update

But looking at the log files looks like settings are correct and java is running (but still getting error about PATH). Can you help me?

I have previously done all these steps:

1. reading other articles like: Tim Boyer's geek blog and Liveupdate savjlu-1.0.10-26 can't update virusdefs
2. saved liveupdt.hst from LUA in /opt/Symantec/LiveUpdate
3. saved a liveupdate.conf file in /etc and insert inside this lines: hostfile=/opt/Symantec/LiveUpdate/liveupdt.hst
   workdir=/tmp
   logfile=/opt/Symantec/LiveUpdate/liveupdt.log
4. installed jre before installing sav e savjlu
5. added JCE Unlimited Strength Jurisdiction Policy Files
6. runned the command: /opt/Symantec/symantec_antivirus/update_java_home.sh getting: Searching /usr/java for java...
   Found /usr/java/jre1.8.0_11/bin/java
   Updated /etc/Symantec.conf with java path.

here the log files before settings:

Sep 22, 2014 4:06:14 PM Java LiveUpdate launched with the command line = [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Old -l SymAllLanguages -t HubDefs -z 120716018 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Old -l SymAllLanguages -t CurDefs -z 120716018 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 120716018 ]
Sep 22, 2014 4:06:14 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Old, SymAllLanguages, HubDefs, 120716018
Sep 22, 2014 4:06:14 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Old, SymAllLanguages, CurDefs, 120716018
Sep 22, 2014 4:06:14 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 120716018
Sep 22, 2014 4:06:14 PM Using character set UTF-8
Sep 22, 2014 4:06:14 PM Command-line Product Selections to update:
Sep 22, 2014 4:06:14 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Sep 22, 2014 4:06:14 PM Adding JLU to the current command line
Sep 22, 2014 4:06:14 PM   JLU Linux, 3.9.1, English, LiveUpdateSeq, 18
Sep 22, 2014 4:06:15 PM Java Version 1.8.0_11.
Sep 22, 2014 4:06:15 PM Linux 2.6.32-358.14.1.el6.x86_64
Sep 22, 2014 4:06:15 PM Java LiveUpdate version 3.9.1 Build 18.
Sep 22, 2014 4:06:15 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Sep 22, 2014 4:06:15 PM Inventory File Product Selections to update:
Sep 22, 2014 4:06:15 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Sep 22, 2014 4:06:15 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, HubDefs, 0
Sep 22, 2014 4:06:15 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 0
Sep 22, 2014 4:06:15 PM The property maxZipFileSize in config file is 614,400
Sep 22, 2014 4:06:15 PM The property maxTriFileSize in config file is 10,485,760
Sep 22, 2014 4:06:15 PM The property maxPackageSize in config file is 734,003,200
Sep 22, 2014 4:06:15 PM The property maxPackageContentSize in config file is 734,003,200
Sep 22, 2014 4:06:15 PM The property enableIPv4Preference is not set in config file
Sep 22, 2014 4:06:15 PM Checking to see if JLU can connect to its own listener thread.
Sep 22, 2014 4:06:15 PM Checking to see if a session of JLU is running at port 50471.
Sep 22, 2014 4:06:15 PM An active JLU session has been detected.
Sep 22, 2014 4:06:15 PM JLU was able to successfully connect to its own listener thread.
Sep 22, 2014 4:06:15 PM Downloading minitri.flg to /tmp/1411394775234/minitri.flg ...
Sep 22, 2014 4:06:15 PM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
Sep 22, 2014 4:06:20 PM Downloading livetri.zip to /tmp/1411394775234/livetri.zip ...
Sep 22, 2014 4:06:20 PM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
Sep 22, 2014 4:06:20 PM Downloading minitri.flg to /tmp/1411394775234/minitri.flg ...
Sep 22, 2014 4:06:20 PM Connecting to liveupdate.symantec.com:80 via HTTP ...
Sep 22, 2014 4:06:25 PM Downloading livetri.zip to /tmp/1411394775234/livetri.zip ...
Sep 22, 2014 4:06:25 PM Connecting to liveupdate.symantec.com:80 via HTTP ...
Sep 22, 2014 4:06:25 PM Downloading minitri.flg to /tmp/1411394775234/minitri.flg ...
Sep 22, 2014 4:06:25 PM Connecting to update.symantec.com via FTP ...
Sep 22, 2014 4:06:30 PM Connecting to update.symantec.com via FTP ...
Sep 22, 2014 4:06:30 PM Downloading livetri.zip to /tmp/1411394775234/livetri.zip ...
Sep 22, 2014 4:06:30 PM Connecting to update.symantec.com via FTP ...
Sep 22, 2014 4:06:30 PM Connecting to update.symantec.com via FTP ...
Sep 22, 2014 4:06:30 PM A LiveUpdate server could not be selected.
Sep 22, 2014 4:06:30 PM
Sep 22, 2014 4:06:30 PM The Java LiveUpdate session did not complete successfully.
Sep 22, 2014 4:06:30 PM Return code = -2,001
Sep 22, 2014 4:06:30 PM

and here after:

Sep 22, 2014 4:36:26 PM Java LiveUpdate launched with the command line = [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Old -l SymAllLanguages -t HubDefs -z 120716018 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Old -l SymAllLanguages -t CurDefs -z 120716018 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 120716018 ]
Sep 22, 2014 4:36:26 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Old, SymAllLanguages, HubDefs, 120716018
Sep 22, 2014 4:36:26 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Old, SymAllLanguages, CurDefs, 120716018
Sep 22, 2014 4:36:26 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 120716018
Sep 22, 2014 4:36:26 PM Using character set UTF-8
Sep 22, 2014 4:36:26 PM Command-line Product Selections to update:
Sep 22, 2014 4:36:26 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Sep 22, 2014 4:36:26 PM Adding JLU to the current command line
Sep 22, 2014 4:36:26 PM   JLU Linux, 3.9.1, English, LiveUpdateSeq, 18
Sep 22, 2014 4:36:52 PM Java Version 1.8.0_11.
Sep 22, 2014 4:36:52 PM Linux 2.6.32-358.14.1.el6.x86_64
Sep 22, 2014 4:36:52 PM Java LiveUpdate version 3.9.1 Build 18.
Sep 22, 2014 4:36:52 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Sep 22, 2014 4:36:52 PM Inventory File Product Selections to update:
Sep 22, 2014 4:36:52 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Sep 22, 2014 4:36:52 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, HubDefs, 0
Sep 22, 2014 4:36:52 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 0
Sep 22, 2014 4:36:52 PM The property maxZipFileSize in config file is 614,400
Sep 22, 2014 4:36:52 PM The property maxTriFileSize in config file is 10,485,760
Sep 22, 2014 4:36:52 PM The property maxPackageSize in config file is 734,003,200
Sep 22, 2014 4:36:52 PM The property maxPackageContentSize in config file is 734,003,200
Sep 22, 2014 4:36:52 PM The property enableIPv4Preference is not set in config file
Sep 22, 2014 4:36:52 PM Checking to see if JLU can connect to its own listener thread.
Sep 22, 2014 4:36:52 PM Checking to see if a session of JLU is running at port 45081.
Sep 22, 2014 4:36:52 PM An active JLU session has been detected.
Sep 22, 2014 4:36:52 PM JLU was able to successfully connect to its own listener thread.
Sep 22, 2014 4:36:52 PM Downloading minitri.flg to /tmp/1411396612275/minitri.flg ...
Sep 22, 2014 4:36:52 PM Connecting to vm*******4:7070 via HTTP ...
Sep 22, 2014 4:36:52 PM Downloading livetri.zip to /tmp/1411396612275/livetri.zip ...
Sep 22, 2014 4:36:52 PM Connecting to vm*******4:7070 via HTTP ...
Sep 22, 2014 4:36:52 PM A LiveUpdate server could not be selected.
Sep 22, 2014 4:36:52 PM
Sep 22, 2014 4:36:52 PM The Java LiveUpdate session did not complete successfully.
Sep 22, 2014 4:36:52 PM Return code = -2,001
Sep 22, 2014 4:36:52 PM

thanks a lot

Skas

Try it

Unable to download definitions with Java LiveUpdate when connecting to Symantec LiveUpdate

Hi Skas,

First the good news: the managed SEP for Linux is out!

SEP 12.1 RU5 introduced a managed SEP for Linux client in September 2014.  Details can be found in New fixes and features in Symantec Endpoint Protection and Network Access Control 12.1.5 and Symantec Endpoint Protection 12.1.5 for Linux Client Guide. The use of this new, managed SEPFL client is highly recommended over the legacy SAVFL client.

Please install this new SEPFL rather than the SAVFL.

Next: are other Linux machiens able to successfully downlaod defintions from your internal LUA 2.x server at  vm*******4:7070? has it been confirmed that what the client needs is in fact there?

SAV for Linux: A (Somewhat) Illustrated Guide Part 3 has additional infromation that will help.

Many thanks!

Mick

Hey Mick,

glad to hear you. Happy for the new release, sad because i can't use it.

Well yes all the servers produce the same output. I'm sure about vm*******4:7070 even because came from java settings exported from LUA on vm****4 machine.

I have read about that code -2,001 could be caused by proxy: i didn't set proxy on my liveupdate.conf file because my servers are not allowed to access internet.

servers and Lua are on different Lan and just Lua can access internet. I'm sure server-LAN can communicate with Lua-LAN.

in java client configuration (.hst file) i have also set to contact only Lua-server and not external sites like symantec.liveupdate ecc ecc

Regardless of the cause of the problem why update command is still giving me Java PATH error?

Hey guys,
thanks you all for your help.

The problem was due to dns service down on our dns server: so after solving this i was able to connect to LUA. Thanks to your answers i have been able to solve.
I want to give an info: you don't need to set proxy server in liveupdate.conf if your servers don't need to go on internet.

However now i'm getting another type of error but I'm going to open another discussion not to make confusion.
Thanks