TouchDown

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  • 1.  problem opening Excel xlsm attachments

    Posted Feb 08, 2017 10:49 AM

    OS: Android 5.x - 7.x

    Product: Touchdown for Smartphones v9.0.00412

    Hi,

    I know the forum is not necessarily the best place for this, but I have been looking for somewhere to register issues against Touchdown but without any success.

    We have a customer who wants to open thier xlsm attachments, but Touchdown does not find any suitable apps on the device, even though there are apps installed which have registered support for the xlsm mimetype:

       "application/vnd.ms-excel.sheet.macroEnabled.12"

    It is hard to track down, as this selection process happens between Touchdown and the android OS before our app even gets started, but it appears that Touchdown is identifying the mimetype as Excel template:

       "application/vnd.openxmlformats-officedocument.spreadsheet.template"

    I would be grateful if the dev team could check it out.

    An email with any .xlsm file will show the problem.

    Thanks,

    Pete

     



  • 2.  RE: problem opening Excel xlsm attachments

    Posted Feb 08, 2017 12:22 PM

    Hi,

    Write into touchdown-support@symantec.com and we'll work on getting some logs.