Client Management Suite

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  • 1.  Problem with package download and snapshot NS 7.1

    Posted Jun 29, 2011 11:25 AM

    Hi.

    I have some problem with the Stage and recreate process. I run the import patch data for microsoft process or the check software update package integrity process, but it don't repair anything.

     

    The Log Viewer show the follow messages for the different Packages all day :

    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log

    Priority: 2

    Date: 28/06/2011 18:05:28

    Tick Count: 605613421

    Host Name: SVALTIRIS13

    Process: AeXSvc (6152)

    Thread ID: 13

    Module: AeXSVC.exe

    Source: Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints

    Description: The package with guid Windows2000-KB967715-x86-ENU.EXE (34e3edd3-7a2a-258f-d459-ab9a1c61f365) references a location on the Notification Server that does not exist (E:\Parches\Updates\KB-967715\Windows2000-KB967715-x86-ENU.EXE (baee4651-54ea-4327-aee8-a50fba7ac6ac))

     

    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log

    Priority: 1

    Help and Support:

    Date: 28/06/2011 18:05:31

    Tick Count: 605616484

    Host Name: SVALTIRIS13

    Process: AeXSvc (6152)

    Thread ID: 13

    Module: AeXSVC.exe

    Source: Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.MapHttpVirtualDirectory

    Description: Unable to map the HTTP virtual directory "Windows2000-KB967715-x86-ENU.EXE (34e3edd3-7a2a-258f-d459-ab9a1c61f365)". Reason: Filename: \\?\C:\Windows\system32\inetsrv\config\applicationHost.config

    Error: Cannot commit configuration changes because the file has changed on disk

     

    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log

    Priority: 1

    Help and Support:

    Date: 28/06/2011 18:05:31

    Tick Count: 605616484

    Host Name: SVALTIRIS13

    Process: AeXSvc (6152)

    Thread ID: 13

    Module: AeXSVC.exe

    Source: Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints

    Description: The NS failed to refresh package snapshot. Could not access the package path. Package:Windows2000-KB967715-x86-ENU.EXE (34e3edd3-7a2a-258f-d459-ab9a1c61f365), Path:E:\Parches\Updates\KB-967715\Windows2000-KB967715-x86-ENU.EXE (baee4651-54ea-4327-aee8-a50fba7ac6ac)

     

    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log

    Priority: 1

    Help and Support:

    Date: 28/06/2011 18:05:31

    Tick Count: 605616484

    Host Name: SVALTIRIS13

    Process: AeXSvc (6152)

    Thread ID: 13

    Module: AeXSVC.exe

    Source: PackageItem.OnSchedule

    Description: Unable to refresh the codebase information for package Windows2000-KB967715-x86-ENU.EXE (34e3edd3-7a2a-258f-d459-ab9a1c61f365). Reason: Altiris.NS.Exceptions.AeXException: The NS failed to refresh package snapshot. Could not access the package path. Package:Windows2000-KB967715-x86-ENU.EXE (34e3edd3-7a2a-258f-d459-ab9a1c61f365), Path:E:\Parches\Updates\KB-967715\Windows2000-KB967715-x86-ENU.EXE (baee4651-54ea-4327-aee8-a50fba7ac6ac)

       at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints(PackageItem pkgItem)

       at Altiris.NS.StandardItems.SoftwareDelivery.PackageItem.OnSchedule(String identifier)

     

    Someone have any idea????



  • 2.  RE: Problem with package download and snapshot NS 7.1

    Posted Jul 11, 2011 06:52 AM

    Hi,

    we have the same issue, did you manage to resolve?

     



  • 3.  RE: Problem with package download and snapshot NS 7.1

    Posted Oct 21, 2011 05:28 AM

    Hi,

     

    I must reinstall the Windows Servers because a virus has compromised the machine. Now it works fine.