Endpoint Protection

I Upgrade my SEPM to the RU5 and start to upgrade the clients to the 11.502.0033.
But now i have a problem with my clients with Windows 7 x64 and Windows 2008 x64 they don't receive updates of virus definitions neither trought proxy server or from the management server.

A litle more information to help, the communications server/client are OK GREEN DOT in all machines, also the latest policies the only problem is the update of virus definitions nothing more.
already done everything like reinstall/repair.


In the rest of the machines it's working fine.

If anyone could help me I would apreciate.

Many Thanks

check if the SEPM has been downloaded the x64 bit definition. It could be the reason that SEPM is not updated with 64 bit definition, hence clients are not getting the updates.

whats the definition date on these two machines?
are the clients communicating with the manager, do u see the green dot on the clients.
run intelligent updater if defs are corrupted

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce 

I have been updating the definitions manually but the first data was 17/09/2009.
The machines communicate with the SEPM.

The same machine with SEP version 11.0.4202.75 (64 bits) works fine.
Definitions are not corrupted

I receive an error on Windows event VIEWER APPLICATIONS
 

The description for Event ID 101 from source Automatic LiveUpdate Scheduler cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

error

Failed unregistering service.



Thanks for the help

tried repairing the client from add/remove programs
can you see liveupdate in control pannel 

The x64 definitions are being downloaded I have other x64 clients in XP and 2003 and they receive the definitions.
If I install the version of sep before the RU5 everything works fine.


Thanks for the help

Already done the add/remove to repair and didn't solve also i can see the liveupdate in control panel.
In one of the server's I also have the BES 12.5 and the liveupdate works fine for him.

This problem just happens with SEP client when updating from the SEPM or PROXY.

Thanks

Our symnatec 11 administrator is running 64 bit windows 7 - He mentioned he had problems installing SEP 11 (and getting updates?); he had to install LIVE UPDATE 1st, then it worked fine... not sure if this is your situation or not; just passing along.[
11.0.42.2  (mr4/mp2)

thanks it's similar or even equal.
I will check it

Disable following one by one and see any difference

Control Panel > User accounts > User account control

Control Panel > Windows Defender

Control Panel > Windows Firewall