Messaging Gateway

Hi i have symantec messaging gateway 10.5.4-4, and whent I go to the administration section then version section in the update tab I get the following message:

Application Error
The application encountered an error. If you are the administrator, check the log files for details.

the details are

 class java.lang.NumberFormatException: For input string: "399http:"
	at java.lang.NumberFormatException.forInputString(Unknown Source)
	at java.lang.Integer.parseInt(Unknown Source)
	at java.lang.Integer.parseInt(Unknown Source)
	at com.symantec.smg.controlcenter.softwareupdate.SoftwareUpdateMonitor$UpdateLogParser.parse(SoftwareUpdateMonitor.java:564)
	at com.symantec.smg.controlcenter.softwareupdate.SoftwareUpdateMonitor.getUpdateLog(SoftwareUpdateMonitor.java:176)
	at com.symantec.smg.controlcenter.softwareupdate.RegistrationHelper.retrieveSoftwareUpdateStatus(RegistrationHelper.java:157)
	at com.symantec.smg.controlcenter.softwareupdate.SoftwareUpdateAction.displayVersions(SoftwareUpdateAction.java:946)
	at com.symantec.smg.controlcenter.softwareupdate.SoftwareUpdateAction.view(SoftwareUpdateAction.java:157)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
	at com.symantec.smg.controlcenter.internal.action.DefaultAction.dispatchMethod(DefaultAction.java:97)
	at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
	at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
	at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
	at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
	at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
	at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
	at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.accesscontrol.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:210)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.http.SessionChecker.doFilter(SessionChecker.java:146)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.http.CacheBuster.doFilter(CacheBuster.java:97)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.http.CharacterEncoder.doFilter(CharacterEncoder.java:93)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.internal.struts.Struts1ParamFilter.doFilter(Struts1ParamFilter.java:44)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.symantec.smg.controlcenter.accesscontrol.HostACL.doFilter(HostACL.java:331)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Unknown Source)

so, do anyone know what is the issue and the solution for it?

Hi,

I havent seen these kind of errors, but have you checked version and update status at the command line, too?

Howe to:

Open a ssh connection to your smg eg via putty

Login to the shell with your admin account

Then type "show --version" and "update list"

These 2 will not do anything to your smg.

If you have CC and Scanner separated update the CC first!

If you'd like to update checkout "update download --version 10.6.0-7" or "update install --version 10.6.0-7" etc

For Details take a look at the admin commandline reference guide.

Regards

Thomas