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  • 1.  Problem timed out from messagelabs.com

    Posted Nov 10, 2017 05:45 AM

    I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can delete your own text from the attached returned message.

        cluster2a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out

        cluster2a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out

        mail163.messagelabs.com[216.82.251.38]:25: Connection timed out

    I checked my IP in Symantec blocklist "http://ipremoval.sms.symantec.com/lookup/",

    but does not have a negative reputation.

    How can this problem be resolved?



  • 2.  RE: Problem timed out from messagelabs.com

    Posted Dec 13, 2017 08:37 AM

    Submit a sample of the email that's getting blocked to:

    investigation@review.symantec.com 

    http://www.symantec.com/docs/TECH82881