Endpoint Protection

Hello.
I have problem with actualization Antivirus and Antispyware Protection module only. SEP clients and SEPM are in separate environment and don't have an Internet. I update SEP clients according to  www-secure.symantec.com/connect/forums/how-update-definition-without-internet#comment-2795571 post. I do the same every week and its OK. But now only Proactive Thread Protection and Network Thread Protection are up-to-date. Computers got always evend id 7 with source Symantec Antivirus of content "New virus definition file loaded. Version: 111020w." Now computers get not this event and defitions of Antivirus and Antispyware Protection are old. Communication beetween client and server is OK. I checked by http://<serveripaddres>/secars/secars.dll?hello,secars and telnet server with 8014 port and are OK.

What is the problem? Please help.

Hi,

Please follow the KB below and clear the definitions for the SEP client manually. 

Let us know if the issue persists or gets resolved.

Aniket

As Aniket Amdekar sugested clear the virus definitions in the SEPM and try

Below article can help you in this

How to clear corrupt Virus Definitions from SEPM

http://www.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

@ Aniket Amdekar link is missing in your post

 

Hi Aravind,

Thanks for the link and your proactive effort to correct me on this.

Aniket

Several days ago I had problem with update few clients and I have done according this :

I forgot about this and Antivirus and Antispyware Protection module wasn't up-to-date.
Thanks for all comments.

Happy to hear your problem solved..