ServiceDesk

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  • 1.  Problem with user account

    Posted Jan 14, 2015 04:52 AM
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    Hello,

    We are running SD 7.1 SP1 and recently we have problems with one user account. At first glance everything seems OK with this account (as seen in admin - users - accounts - manage users) but when assigning a ticket to this user, the field "assigned to" stays empty. (See screenshot)

    It is perfectly possible to select this user when assigning, and in the History you can see it has been assigned to this user, but it does not appear in his task list and as said the assigned to box is empty.

    I hope I made myself clear, if not I will be happy to provide details you might need.

    Has anyone had problems like this and how did you solve this?

    Thanks for your help.

    Koen

    Screenshot Tick-IT.JPG



  • 2.  RE: Problem with user account

    Posted Jan 15, 2015 08:47 AM

    I can't say I've ever seen that in any version of ServiceDesk, actually. I can't recall 7.1 perfectly, but in 7.5, that field would show the email address of the owner, so I'd double check that the user has an email address that appears valid in the user table.



  • 3.  RE: Problem with user account
    Best Answer

    Posted Jan 15, 2015 09:21 AM

    Apparently I did something right yesterday and this morning troubles were over. I changed the mailaddress to a non-exisiting address, saved, ran reset sync process, so the mailaddress was corrected.

    I don't know what manipulation did the trick, but most important is that everything works again.

    Thanks for your input!

    Koen