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  • 1.  Problems with Emails going through messagelab servers

    Posted Jul 17, 2017 11:15 PM

    Hi,

     

    My customer's email server  (  119.73.162.37  )  when connect to  the messagelabs   servers will have the following  errors

     

    Jul 18 10:54:17 XXXXX postfix/smtp[6955]: 4BA6E8000BC59: to=<XXX@jXXX.com>, relay=cluster1.us.messagelabs.com[216.82.249.179]:25, delay=912, delays=711/0/201/0, dsn=4.4.2, status=deferred (lost connection with cluster1.us.messagelabs.com[216.82.249.179] while receiving the initial server greeting)

     

    This has been happening since  15 July 2017.   I  have checked that the email server   119.73.162.37 does not have any bad reputation on http://ipremoval.sms.symantec.com/lookup/

     

    The IP address you submitted, 119.73.162.37, does not have a negative reputation and therefore cannot be submitted for investigation. 

     

    Please help .

     

    thks

     

    Jimmy

     



  • 2.  RE: Problems with Emails going through messagelab servers

    Broadcom Employee
    Posted Jul 19, 2017 05:40 AM

    Hi Jimmy

    I'm looking into this issue for you now. I will update you shortly.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: Problems with Emails going through messagelab servers
    Best Answer

    Broadcom Employee
    Posted Jul 19, 2017 05:48 AM

    Hi Jimmy

    Your IP was being throttled by our services. I've now cleared the throttling so things should work as normal for you.

    Can I ask you to check and confirm and mark this thread as resolved if everything is working ok now?

    Thanks

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 4.  RE: Problems with Emails going through messagelab servers

    Posted Jul 19, 2017 10:27 PM

    Hi Ian,

     

    Issue has been resolved.  Thank you very much for your assistance.

     

    rgds

     

    JImmy