Protection Engine for Cloud Services

Hello,

I am evaluating Protection Engine for Cloud Services 7.5 features using trail version. I am using java API (SymJavaAPI.jar) to scan files.

I am randomly getting 'Unable to open a stream to recieve the data from the server' while scanning files specially with large Files.

Any help would be appreciated !!

 

Hi, How big is the file? Is it a zip file? How long does it take to get the results? You may be getting scan error due to time out or over sized files. In that case, you may have to adjust container scanning policies: (1) Go to SPE Web console (2) Go to [Policies]->[Filtering]->[Container Handling] tab (3) Try adjusting folloing settings: - "Time to extract file meets or exceeds" - "Maximum extract size of file meets or exceeds" Hope this helps, Haro

Running into what might be this. How do I make these changes via Linux command line?
Original Message:
Sent: Nov 05, 2014 03:32 AM
From: Munehiro Matsuda
Subject: Protection Engine- Unable to open a stream to recieve the data from the server

Hi,

How big is the file? Is it a zip file? How long does it take to get the results?

You may be getting scan error due to time out or over sized files.
In that case, you may have to adjust container scanning policies:
(1) Go to SPE Web console
(2) Go to [Policies]->[Filtering]->[Container Handling] tab
(3) Try adjusting folloing settings:
- "Time to extract file meets or exceeds"
- "Maximum extract size of file meets or exceeds"

Hope this helps,
Haro

Hi Haro,

I really appreciate your quick response.

I am scanning 1.12 GB zip file with following settings :

1) Time to extract file meets or exceeds- 600 sec

2) Maximum extract size of file meets or exceeds - 2048 MB

3) Maximum extract depth of file meets or exceeds - 10

4)  SocketTimeOut - 5 min

Still getting 'Unable to open a stream to recieve the data from the server' .

Thanks in advance.

Jignesh Dalwadi

 

 

 

 

 

 

 

Hello Jignesh, Wow, thats a big file. Go look into log file of SPE or Detailed report of "Container Violation Found" on SPE Web console. If you see something like "Container file size limit exceeded" or "time limit" related, then you should increase Container Handling paramters. If you do not see any errors on SPE size, then you may have to increase "readWriteTime" attribute when calling createScanEngine() method in ScanEngine class of Java API. Hope this helps, Haro

Hello Haro,

Increasing "readWriteTime" attribute value resolved the problem :)

We are enterprise level software company which deals with large content. We are evaluating SPE as per our business needs.

Haro, I really appreciate your help :)

Thanks.

Jignesh