ITMS Administrator Group

We got a curious error,

• The proxy name could not be resolved: 'http'

when running SIM, and if not provided http:// in front of proxy settings http://myproxy.mydomain.com, SIM does a popup requesting the proxy again. So we have to provide full http URL for proxy settings...

All the same we got issue, SIM reports not accessing Internet, all the same using any browser with the same install account, we are able to access all symantec.com or solutionssam.com files and manual download them...

full message:

GetHttpFileInfo - The name resolver service could not resolve the proxy host name.

System.Net.WebException (System): The proxy name could not be resolved: 'http'

at System.Net.HttpWebRequest.GetResponse()

at Symantec.Installation.FileDownloader.GetHttpFileInfo(Uri fileUri, Int64& fileSize, DateTime& fileLastWriteDate, DateTime& fileCreationDate)

Exception logged from:

at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)

at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)

at Symantec.Installation.FileDownloader.GetHttpFileInfo(Uri fileUri, Int64& fileSize, DateTime& fileLastWriteDate, DateTime& fileCreationDate)

at Symantec.Installation.FileDownloader.GetRemoteFileInfo(Uri fileUri, Int64& fileSize, DateTime& fileLastWriteDate, DateTime& fileCreationDate)

at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)

at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)

at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()

at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart()

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Date: 3/20/2014 11:02:03 AM, Tick Count: 235920, Host Name: ALTIRISNS, Size: 1.72 KB

Process: SymantecInstallationManager (5748), Thread ID: 13, Module: SymantecInstallationManager.exe

Priority: 1, Source: Symantec.Installation.FileDownloader.GetHttpFileInfo

File: C:\ProgramData\Symantec\SMP\Logs\SIM 2014-03-20 11-00-25\a.log

So we also got issues within Patch solution

Failed to process cab file http://www.solutionsam.com/imports/7_1/patch/windows/WindowsPatchSupportedResources.cab : The remote server returned an error: (407) Proxy Authentication Required.

Logs:

The remote server returned an error: (407) Proxy Authentication Required.

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Date: 3/20/2014 11:10:15 AM, Tick Count: 727791, Host Name: ALTIRISNS, Size: 305 B

Process: AeXSvc (1288), Thread ID: 55, Module: AeXSVC.exe

Priority: 2, Source: PMC:File.DownloadToStreamWithRetries

File: C:\ProgramData\Symantec\SMP\Logs\a.log

Download failed for 'http://www.solutionsam.com/imports/7_1/patch/windows/WindowsPatchSupportedResources.cab'

System.Net.WebException (Altiris.PatchManagementCore): The remote server returned an error: (407) Proxy Authentication Required.

at Altiris.PatchManagementCore.Utilities.File.DownloadToStreamWithRetries(Uri uri, DownloadContext downloadContext)

at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams)

System.ComponentModel.Win32Exception (System): The function requested is not supported

at System.Net.NTAuthentication.GetOutgoingBlob(Byte[] incomingBlob, Boolean throwOnError, SecurityStatus& statusCode)

at System.Net.NTAuthentication.GetOutgoingBlob(String incomingBlob)

at System.Net.NtlmClient.DoAuthenticate(String challenge, WebRequest webRequest, ICredentials credentials, Boolean preAuthenticate)

at System.Net.NtlmClient.Authenticate(String challenge, WebRequest webRequest, ICredentials credentials)

at System.Net.AuthenticationManager.Authenticate(String challenge, WebRequest request, ICredentials credentials)

at System.Net.AuthenticationState.AttemptAuthenticate(HttpWebRequest httpWebRequest, ICredentials authInfo)

at System.Net.HttpWebRequest.CheckResubmitForAuth()

at System.Net.HttpWebRequest.CheckResubmit(Exception& e)

Exception logged from:

at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)

at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams)

at Altiris.PatchManagementCore.Utilities.FileDownloader.Download()

at Altiris.PatchManagementCore.Utilities.FileDownloader.DoDownloadProcedure(Object data)

at System.Threading.ExecutionContext.runTryCode(Object userData)

at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart(Object obj)

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.5.1670.0&language=en&module=N3FcVDJ0CeyLtrnoo0P7DtojtqbEnQqJLMgq1H1Y6Zw=&error=-626137224&build=**CEDUrlEnd**

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Date: 3/20/2014 11:10:15 AM, Tick Count: 727838, Host Name: ALTIRISNS, Size: 2.81 KB

Process: AeXSvc (1288), Thread ID: 55, Module: AeXSVC.exe

Priority: 1, Source: Altiris.PatchManagementCore.Utilities.File.Download

File: C:\ProgramData\Symantec\SMP\Logs\a.log

Failed to process cab file http://www.solutionsam.com/imports/7_1/patch/windows/WindowsPatchSupportedResources.cab : The remote server returned an error: (407) Proxy Authentication Required.

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.5.1670.0&language=en&module=p6+6o5iOYS20RH8RIl/i8Q==&error=-1445649547&build=**CEDUrlEnd**

Failed to process cab file http://www.solutionsam.com/imports/7_1/patch/windows/WindowsPatchSupportedResources.cab : The remote server returned an error: (407) Proxy Authentication Required.

[Altiris.PatchManagementCore.Tasks.PatchTaskException, Altiris.PatchManagementCore, Version=7.5.1597.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f]

at Altiris.PatchManagementCore.Tasks.Server.PMResourceImport.ProcessCabFile(String cabUrl, IOperationStatus opStatus, IsCancelPending isCancel, Int32 nDepth, Boolean bThrow)

at Altiris.PatchManagementCore.HostedObjects.PMNewMiniImportWorker.Run(EventWaitHandle started, String[] args)

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.5.1670.0&language=en&module=p6+6o5iOYS20RH8RIl/i8Q==&error=-1445649547&build=**CEDUrlEnd**

And within Proxy testing

Proxy authentification failed. Please confirm proxy settings are valid.

With LOGS:

Failed to access url http://www.symantec.com

System.Net.WebException (System): The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.HttpWebRequest.GetResponse()

at Altiris.NS.UI.cfgProxySettings.TestProxy()

System.ComponentModel.Win32Exception (System): The function requested is not supported

at System.Net.NTAuthentication.GetOutgoingBlob(Byte[] incomingBlob, Boolean throwOnError, SecurityStatus& statusCode)

at System.Net.NTAuthentication.GetOutgoingBlob(String incomingBlob)

at System.Net.NtlmClient.DoAuthenticate(String challenge, WebRequest webRequest, ICredentials credentials, Boolean preAuthenticate)

at System.Net.NtlmClient.Authenticate(String challenge, WebRequest webRequest, ICredentials credentials)

at System.Net.AuthenticationManager.Authenticate(String challenge, WebRequest request, ICredentials credentials)

at System.Net.AuthenticationState.AttemptAuthenticate(HttpWebRequest httpWebRequest, ICredentials authInfo)

at System.Net.HttpWebRequest.CheckResubmitForAuth()

at System.Net.HttpWebRequest.CheckResubmit(Exception& e)

Exception logged from:

at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)

at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

at Altiris.NS.UI.cfgProxySettings.TestProxy()

at Altiris.NS.UI.cfgProxySettings.ProxySettingsHandler(eProxySettingsAction action)

at Altiris.NS.UI.cfgProxySettings.btnTestSettings_Click(Object sender, EventArgs e)

at System.Web.UI.WebControls.Button.OnClick(EventArgs e)

at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)

at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

at System.Web.UI.Page.ProcessRequest()

at System.Web.UI.Page.ProcessRequest(HttpContext context)

at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext context)

at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)

at ASP.admin_configuration_cfgproxysettings_aspx.ProcessRequest(HttpContext context)

at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)

at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)

at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)

at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)

at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.5.1670.0&language=en&module=LrPM1GeqwSqii7LCRvibg2DMNluIqnA7dFVh84QCsUyIcckyApoTE2iaediqB6iA&error=-2046003250&build=**CEDUrlEnd**

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Date: 3/20/2014 11:22:17 AM, Tick Count: 1449904, Host Name: ALTIRISNS, Size: 3.50 KB

Process: w3wp (3340), Thread ID: 3, Module: w3wp.exe

Priority: 1, Source: Altiris.NS.UI.cfgProxySettings.TestProxy

File: C:\ProgramData\Symantec\SMP\Logs\a.log

Hi,

Please try solution from following KB: http://www.symantec.com/business/support/index?page=content&id=TECH41923

The Proxy settings for SIM and for ITMS itself (including patch) are separate so these are two different issues.

As you discovered, the proxy settings for SIM can be found under settings.  The proxy server name should not contain http:// it should be just the proxy server name.  You must also specify the port, username, and password in the spaces provided.  You must have had this working at some point or you wouldn't have been able to install any products.

The proxy settings used by Patch are configured within the console under Settings, All Settings, Notification Server, Notification Server Settings.  On the proxy tab.  On this screen you do need to specify the proxy server as http://proxyname:port.  This screen has the added benefit of a test button so once you enter the credentials, you can test to ensure they work.

Since you are getting a 407 return, it means your proxy is requesting authentication and SMP is unable to negotiate authentication properly with your proxy server.  If you can't get that working, another option is to configure your proxy to allow access to the problem URLs (e.g. solutionsam.com, symantec.com) without requiring proxy authentication.

Hi Joel, thanks a lot your input. We do remove the http in front of, but SIM does request a popup to correct the proxy. So I believe the authentication is failing, all the same we do try the pwd and use it from browser without any issue...

And this is also the second problem for patch, as err 407 same way... Why browser able to access, and SIM & SMP not, is strange.

So if we were adding the http, we can get access on SIM, because no access Internet. But if we provide correct proxy name without 'http', we can't open SIM, because cycle asking for a credential, we already check multiple time, is correct. :(

We try with:

DOMAIN\userid

or

userid@mydomain.com

we got the same issue, error 407, like a bad authentication.

Which kind of authentication Altiris is doing, that wrong vs the authentication we are setting from IE8 ?

Are you also finding that the account being used in the proxy settings is being locked out when you try and use it with SIM?