Secure One Services Group

Dear All,

   I have issues about ICAP error returned when scan with Kaspersky Labs

Proxy of my customer Intercept SSL, connect with proxy type Explicit and CAS OS version :2.3.1.2 about ICAP error following information as below,

This issues occurred when access website:accounts.google.com only with Google Chrome Browser.

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but when access with IE browser normal to access that website

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I found concern KB for this issues following this url >> https://support.symantec.com/en_US/article.TECH246111.html

I have tried to do follwing workaround recommend Disabling the enhanced scanning features in Kaspersky. Issues still occurred.

but if I tried to disable as below " Enable Antivirus engine heuristic " it work and can access to Google accounts.

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Please recommed about this issues. i cannot setting for workaround to disable function as same as above.

Best Regards,

Chakuttha R.

Hi Chakuttha,

                There was an issue with Kaspersky update which got released on 1st August. Now they have fixed it. Do a force update for Kaspersky and report back. Thanks

Hi Chakuttha,

                 Managed to test it now to see it still happening. Do raise a tac case for this.

Dear Aravind,

   Thank you i will raise this Case to TAC.