Endpoint Protection

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  • 1.  PTP is diabled / Multiple Problems in SEP

    Posted Apr 17, 2015 06:40 AM

    One of my client is showing multiple problesm in sep.

    PTP is Disabled

    Download insight is malfunctioning

     

    I restarted the SEP services & the server.. It is still the same.

    PTP log says :

    Sonar Enginer load Error: Sonar has generated an error code: 0 Definition Failure

    Sonar Enginer load Error: Sonar has generated an error code: 1 Heuristic scan or load failure.

     

    Version running. 12.1.2015 Windows 2008 Server.



  • 2.  RE: PTP is diabled / Multiple Problems in SEP

    Trusted Advisor
    Posted Apr 17, 2015 07:30 AM

    Have you tried repairing the client add/remove programs > symantec endpoint protection > change repair. Once complete reboot the server? 



  • 3.  RE: PTP is diabled / Multiple Problems in SEP

    Posted Apr 17, 2015 08:02 AM

    If you can, try a reboot. Otherwise a repair should take care of it.



  • 4.  RE: PTP is diabled / Multiple Problems in SEP

    Posted Apr 17, 2015 09:54 AM

    Rebooted and ran repair..



  • 5.  RE: PTP is diabled / Multiple Problems in SEP

    Posted Apr 17, 2015 09:55 AM

    Now, PTP is not functioning properly due to an Intrusion prevention component...



  • 6.  RE: PTP is diabled / Multiple Problems in SEP

    Posted Apr 17, 2015 10:04 AM

    Try and upgrde to 12.1.5. Next step would be removal/reinstall.



  • 7.  RE: PTP is diabled / Multiple Problems in SEP

    Posted Apr 17, 2015 11:01 AM

    Reinstalled it using cleanwipe.. Still its the same... 



  • 8.  RE: PTP is diabled / Multiple Problems in SEP

    Broadcom Employee
    Posted Apr 17, 2015 11:46 AM

    Check that clients is under which group & if possible move it to the different group for testing purpose.

     



  • 9.  RE: PTP is diabled / Multiple Problems in SEP

    Posted Apr 20, 2015 03:20 AM

    I cant do that chetan, its embedded in OU structure.



  • 10.  RE: PTP is diabled / Multiple Problems in SEP

    Broadcom Employee
    Posted Apr 20, 2015 04:58 AM

    If this is the only affected client can you perform manual upgrade?
     



  • 11.  RE: PTP is diabled / Multiple Problems in SEP
    Best Answer

    Posted Apr 20, 2015 05:47 AM

    Its fixed now after leaving it for 2 days to get the def;s from sepm after cleawipe.



  • 12.  RE: PTP is diabled / Multiple Problems in SEP

    Broadcom Employee
    Posted Apr 20, 2015 06:04 AM

    Thanks for the update.
     



  • 13.  RE: PTP is diabled / Multiple Problems in SEP

    Broadcom Employee
    Posted Apr 28, 2015 08:44 AM

    Is there any update?

    OR

    If query has been resolved mark this thread as a solved with the best answer that helps you.