Endpoint Protection

Hi, after spending hours surfing the Symantec site and trying to connect directly with Technical Support (all to no avail), I'm going to try my luck on this forum.

I know there is a post regarding this on the main Symantec site and also a thread here, but they all relate to managed clients.

I have a self-managed client and all of a sudden from one day to the next the message error "PTS has generated an error: code 11: description: Whitelist Failure" appears and my pro-active threat is disabled. I've tried to update it via LiveUpdate, but the error message continues.

Any help would be greatly appreciated.

Hi,

is the link which you can have look at to sort the issue!

What version of SEP is used? have you installed on 64 bit?

Pete!

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008013109171848

Thanx for the advice Pete, but I had already checked that support document and it didn't help (also it doesn't really make sense to me, as, for example, I could not find an "inetpub" folder in my Symantec folder). I can, however, run Live Update both inside and outside of the SEP Manager, but afterwards the problem that my pro-active threat protection is off persists. I also tried un- and reinstalling SEP, but the problem continues.  

My SEP is version 11.0 and I have Vista Business 32bit. It may be worth mentioning that my SEP is a self-managed client.

Any help would be greatly appreciated.

Hi,

is the link which you can have look at to sort the issue!

What version of SEP is used? have you installed on 64 bit?

Pete!

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008013109171848