Endpoint Protection

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  • 1.  Quarantined item on single computer in network

    Posted Nov 10, 2010 10:04 AM

    I am using Symantec Endpoint Protection, Small Business Edition

    We are a church environment with about 13 computers on a network.

    I recently discovered a quarantined item on a computer in our network.

    I went to the workstation, opened the user's symantec, opened the view quarantine tab, and selected the questionable file and pressed delete.

    The workstation no longer shows up in the server report as a concern.

    Now the symantec tabs and buttons are unclickable, and the program does not respond. She is still able to use her system. I just can't get symantec to close.



  • 2.  RE: Quarantined item on single computer in network

    Posted Nov 10, 2010 01:31 PM

    Have you tried rebooting? If the system still behaves strangely after a reboot, I would run a full scan in safe-mode with the latest definitions.

    You can also scan with the Power Eraser tool.

    http://www.symantec.com/business/support/index?page=content&id=TECH134803&locale=en_US

     

    http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default