I looked into this and found an object called " Create Ticket and Wait for Status"
I tried using it and when trying to set a specific thing that should connect to SD like the category, I get an HTTP error
The error is "http://mySMPserver.Company.com/aexhd/webService.asmx blah blah blah can't be found"
Now isn't "aexhd" for helpdesk 6.x?