File Share Encryption

After a recent issue with our iSCSI network, which caused our VMware cluster to perform an HA on all VMs, the PGP Universal Server appears to have gotten a disk that has errors and will not mount.  The system is asking for the 'root' password in order to manually run a disk check, however, there was never a 'root' user created, only an 'admin' user.  The admin users password is not being accepted. 

I have a support case open, however, I'm not getting any response to it, other than one garbled voice mail message.

What are the implications of making another server, if I am unable to correct the disk error on the existing server?

Thanks

Root user account could be used only with SSH access to the server, if you ever configured one. See http://www.symantec.com/business/support/index?page=content&id=TECH149673

If you have a current backup outside PGP server and Organization Key has been exported then making another server should be no problem. It will, however, prompt all PGP Desktop users to accept a default cert coming from new server once it is up. And then, after you import your real Organization Key it will prompt them again to accept properly signed cert. Once the server is up you can easily restore the most recent backup. Treat the whole process as upgrading to 3.2.0 found here http://www.symantec.com/business/support/index?page=content&id=DOC4565

This link was the fix. 

http://www.symantec.com/business/support/index?page=content&id=TECH149120&actp=search&viewlocale=en_US&searchid=1334671050961

Apparently there is no root password available.