Desktop Email Encryption

 View Only

  • 1.  Recipient keys missing

    Posted Oct 31, 2017 11:40 AM

    Hi,

     

    We are currently using WIN10 Enterprise with Office 2016 PRO and Symantec Encryptopn desktop 10.4. Lately, some users have been missing keys from their key-rings. Sometimes they have sent e-mails the previous week and when attempting to send new e-mails to these same recipients, the keys are no longer available. Why is this happening? The PGP logs detail that the user key was not found in the server...

    Thanks.

     



  • 2.  RE: Recipient keys missing

    Broadcom Employee
    Posted Nov 23, 2017 05:44 AM

    Hi BigBear,

     

    Please check the properties of the keyring files. What is the date? Maybe the keyrings are in a location that is being corrupted (I have seen it in the past being caused by backup systems)?

    Are the keys available in the server? If the users re-enroll does it work?

     

    Regards,