Endpoint Encryption

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  • 1.  Recovery keys from a hard drive that won't boot

    Posted Sep 21, 2018 11:10 AM

    I need assistance. This is my first exposure to Symantec Encryption Desktop. My client has a laptop that can no longer boot to the Windows 7 OS due to physical damage and corruption on the hard drive. Numerous attempts were made to repair the Windows 7 OS, but they all failed. I am able to remove the hard drive from the laptop and insert it into a external USB dock connected to another computer. I am also able to see and access the uncorrupted files and data on this hard drive.

    My client is asking if it is possible to retrieve the encryption keys stored this hard drive. My client has older documents that were encrypted using this laptop that she can no longer decrypt. According to online lresources, if I had been able to boot into the operating system, then I could export and import the keys. Is it possible to retrieve the keys from this unbootable hard drive and import these key into another copy of Symantec Encryption Desktop? 

    Symantec Encryption Desktop 10.3.2 is the version installed on this hard drive.

    Thank you,

    Will Z.. 

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  • 2.  RE: Recovery keys from a hard drive that won't boot

    Posted Sep 21, 2018 12:11 PM

    If you're able to read the disk at all, suggests that full disk encryption was not used.  Therefore, do you know what remains to be recovered, and what you need the keys for?

    The below article details the locations in which vital PGP/SED files and settings are stored:

    https://www.symantec.com/docs/TECH149315