Endpoint Protection

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  • 1.  Red dot in a SEPM Console

    Posted Sep 22, 2017 09:54 AM

    Hello,

    By mistake I tried to upgrade SEP12 to SEP14 on win2k3 servers. Now on Clients Tab I see red dot on some clients. On Client Properties- Deployment Status: Install failed, incompatible operating system.

    How I can remove Red Dot to this hosts?



  • 2.  RE: Red dot in a SEPM Console

    Posted Sep 22, 2017 09:56 AM
    Delete the client and force it to check back in.


  • 3.  RE: Red dot in a SEPM Console

    Posted Sep 22, 2017 10:02 AM

    Sorry Brian, not understood. Delete from console and client over Heartbeat interval backin? Or reinstall SEP on hosts with remove all logs, settings, etc. ?



  • 4.  RE: Red dot in a SEPM Console

    Posted Sep 22, 2017 10:08 AM

    As a first step, just delete it from the SEPM console and force it to check back in. Did you remove the upgrade package for them? Simple step, see if that corrects it.

    The next step would be to run a repair on the SEP client to see if that corrects it, if the baove does not work.



  • 5.  RE: Red dot in a SEPM Console

    Posted Sep 22, 2017 10:13 AM

    You can just remove the assigned packages and do  a smc -stop and smc - start on client, next heartbeat should fix



  • 6.  RE: Red dot in a SEPM Console
    Best Answer

    Posted Sep 25, 2017 03:45 AM

    Colleagues,
    I was remove the assigned packages and:
    - smc -stop and smc - start on client, next heartbeat does not fix it
    - running a repair on the SEP client - fixed
    thanks you for feedback.



  • 7.  RE: Red dot in a SEPM Console

    Posted Sep 25, 2017 06:23 AM

    Glad to provide the needed answer.

    -Brian