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  • 1.  refused to talk to me: 501 Connection rejected by policy

    Posted Jun 22, 2017 09:34 PM

    Hello,

    we have a new IP from our Datacenter for one Server.
    The Customers on the Server cant send Mails to "messagelabs".

     

    Please Remove ASAP the IPs 173.212.234.48 and 2a02:c207:3002:389::1

    Thanks a lot.

    Greetings from Germany

    Jay



  • 2.  RE: refused to talk to me: 501 Connection rejected by policy

    Posted Jun 26, 2017 02:36 AM

    Hi Jay

    I will take steps to get the IP emoved from our blacklist. Once this has been done I will update you.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: refused to talk to me: 501 Connection rejected by policy

    Posted Jun 26, 2017 04:35 AM

    Hi Jay,

    I can now confirm that I have now removed the IP 173.212.234.48 from our internal Blacklist.


    This will fix the issue and you will no longer get issues sending emails from that IP to our customers.

    Please can you set this thread as resolved to prevent other people adding to it.


    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer



  • 4.  RE: refused to talk to me: 501 Connection rejected by policy

    Posted Jun 27, 2017 02:25 AM

    Hi Jay,

    Just following up on this and wondered if you require any further information.

    If not please can you set this thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer
    CompTIA Security+ Certified