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refused to talk to me: 554 5.7.1 You are not allowed to connect

  • 1.  refused to talk to me: 554 5.7.1 You are not allowed to connect

    Posted Aug 15, 2017 04:08 PM

    Hi,

    Some of our outbound email is being blocked by Symantec -

     

    Our sending mail server is clean and not delivering spam, cross checked twice.

    Can you please remove this IP?

    167.114.13.117
    167.114.13.121

    I am have hired a block of 16Ips:
    167.114.13.112/28
    All 16 Ips is blocked

    Thanks,

     

    Andre



  • 2.  RE: refused to talk to me: 554 5.7.1 You are not allowed to connect

    Broadcom Employee
    Posted Aug 23, 2017 05:22 AM

    Hi Andre

    I have checked the IP range you have provided and I can see no issue with any of the IPs within it.

    You say we are blocking your mails. Are you getting NDRs when sending? If so could you give me an example as that will likely tell me what the issue is.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer