Endpoint Encryption

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  • 1.  Removable Media Access Utility won't run from USB on macOS

    Posted Dec 04, 2016 09:35 PM

    Hello - I have  Macbook Air running macOS Sierra version 10.12.1

    I have an external USB drive that contains encrypted files.  When I run the file "RemovableMediaAccessUtilityC.dmg" it produces the the error message "You must start Removable Media Access Utility from a removable storage device to view the contents of the device. Contact you administrator". I confirm I am running the file from a USB device, which the Mac mounts during installation.

    If I run the .exe file from a Windows machine, eveything loads fine. The problem is the .dmg file won't run on the mac.

    I no longer have access to the original computer where the files were copied from

     

    Please help!



  • 2.  RE: Removable Media Access Utility won't run from USB on macOS

    Posted Dec 06, 2016 05:43 AM

    Do you have access to a machine running an earlier MacOS version?  The latest System Requirements article I coud find (http://www.symantec.com/docs/INFO3170) states support up to 10.11.4, and that's assuming your files were encrypted using the latest SEE version.



  • 3.  RE: Removable Media Access Utility won't run from USB on macOS

    Posted Jan 01, 2017 05:41 AM

    I have the same problem and the last version of MAC OS. How I can do?