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  • 1.  Removing IPs from blacklist.

    Posted Jan 15, 2019 08:27 AM

    Hi,

     

    I have repeatedly contacted you through the IP removal tool available at https://ipremoval.sms.symantec.com/ipr/lookup. 

    My question is in regards to how long it takes for this request to be processed. Should I expect this to take more than a week? 

    I would very much appreciate an answer.

     

    Thank you kindly. 

     

    Best Regards,

     

    Johan

     



  • 2.  RE: Removing IPs from blacklist.

    Posted Jan 15, 2019 11:11 AM

    Up to 7 business days.

    Did you also submit an investigation?

    https://www.symantec.com/docs/TECH82881