Hello All,

Good Morning,

I have two SEPM console and they are replicating each other till friday , all of suddenly the both SEPM consoles are not replicating eatch other.

Am getting below error.

Unable to fetch changed data from remote site [xyz]: I/O Error: Read timed out  [Site: ABC]  [Server: ABC]

I have performed the below steps:

1 .SEPm servies restarted and check still same issues

2 rebooted the bothe SEPM consoles.

3 rebooted the Database servers as well tryied same error : replication fail.

I would request you all help me  resolve the issues.

What version of SEPM are they running and are these SQL DBs? Have any changes been made recently that would cause communication to stop? Can they both successfully reach each other via ICMP? You may want to start with the replication troubleshooting flowchart:

http://www.symantec.com/docs/TECH226456

Check the system times and make sure they match. I have seen communication between 2 SEPMs fail due to the computer time drifting on one of them.

see if you have firewall in place

Firewall session timeout causes Symantec Endpoint Protection Manager replication failure

https://support.symantec.com/en_US/article.TECH138108.html

Thank you All,

Hello Brain,

Both the  SEPM console running in 12.1.6 MP7 version and Microsoft SQL server 2014.We not chnage anything in our envirmonent. yes am able ICMP. Am wokring with chart to identify the issues again,

Hello Bleggett,

Both the servers has time .

Hello Rafeeq,

We dont have firewall in our enviornment .

try rebuilding the indexes, its under admin-servers -site - "Rebuild the index now"

To improve the connection time between the database and Symantec Endpoint Protection Manager, the management server rebuilds the database index at a scheduled time. You can perform this task manually at any time by clicking Run.

You can also change the time for when the management server is scheduled to perform this task.

Symantec Endpoint Protection Manager replications time out after several weeks

https://support.symantec.com/en_US/article.TECH213914.html