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  • 1.  Report to show Problem ticket with associated incidents.

    Posted Sep 21, 2018 03:23 PM

    Has anyone created a report Listing the incidents associated with a particular problem process?

     

     



  • 2.  RE: Report to show Problem ticket with associated incidents.

    Posted Sep 22, 2018 05:02 AM
    Is there not one in the canned Reports section? I’ll need to jump on a box to check. There is a ‘ReportProcessRelationship’ table you can use to find related tickets. It might be possible using the Report Builder, if not you can use some custom SQL https://www.symantec.com/connect/articles/using-custom-sql-servicedesk-report-builder-and-still-use-parameters