Endpoint Protection

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  • 1.  Require Clean Wipe for Endpoint Protection 11.0.5 client Case # 411440853

    Posted Feb 23, 2010 11:38 AM

    I read through the threads, opened the case #. I'm on hold but I'm sure your phone support is busy. I could really use this to clean a broken install that needs to leave on a laptop for a trip.

    Thank you

    Jason



  • 2.  RE: Require Clean Wipe for Endpoint Protection 11.0.5 client Case # 411440853

    Posted Feb 23, 2010 11:41 AM
    I'm sorry that you are still on hold, I think someone from symantec can give you the tool.
    will get the reply soon, in the mean time if you want to remove broken install
    you can try this tool from MS
    http://support.microsoft.com/kb/290301 


  • 3.  RE: Require Clean Wipe for Endpoint Protection 11.0.5 client Case # 411440853

    Posted Feb 23, 2010 11:44 AM
     You should get it once a Tech Support rep gets your case. Hope you have queued it to the right queue.


  • 4.  RE: Require Clean Wipe for Endpoint Protection 11.0.5 client Case # 411440853
    Best Answer

    Posted Feb 23, 2010 11:51 AM
    @ jmori,

    I see that you created a case, please send me a PM, and I can provide the tool.

    Thomas



  • 5.  RE: Require Clean Wipe for Endpoint Protection 11.0.5 client Case # 411440853

    Posted Feb 23, 2010 11:58 AM
    Ah. I have that. I think my brain defaulted it to a "MS Product Removal" tool, but I know that's not the case. A later thread should provide me the tool but if not I'll use that.

    Thanks,

    =jason


  • 6.  RE: Require Clean Wipe for Endpoint Protection 11.0.5 client Case # 411440853

    Posted Feb 23, 2010 12:21 PM
    I appreciate all your help.

    =jason