Endpoint Protection

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  • 1.  ResetPass

    Posted May 13, 2014 02:21 AM

    Hi

    We have SEP 12.1.4 and I lost the admin password, I want to reset admin password how should I ?

    Becaue I did not find a file "resetpass.bat" in Program Files\Symantec\Symantec Endpoint Protection Manager\Tools

    Thanks

     

     



  • 2.  RE: ResetPass

    Posted May 13, 2014 02:45 AM

    Hi,

     

    Method 1:

    http://www.symantec.com/docs/HOWTO54992

     

    Method 2:

    Check the link out and follow the steps

    https://www-secure.symantec.com/connect/downloads/how-reset-sepm-password-121x

     

     

    If this fails call symatec support they will be able to help you out with it.



  • 3.  RE: ResetPass

    Posted May 13, 2014 02:48 AM

    Hi

    I have follow the steps, but unfortunately may be we did not define admin email address and SMTP server, now what is other proceudure, how we can define email adddrss and SMTP

    Thanks

     

     



  • 4.  RE: ResetPass

    Posted May 13, 2014 02:49 AM

    Have your tried method two?



  • 5.  RE: ResetPass

    Posted May 13, 2014 03:05 AM

    Hi

    No it did not worked

     

     

     



  • 6.  RE: ResetPass

    Posted May 13, 2014 03:13 AM

    If Method 2 fails try running management server configuration wizard once then try the same process again.

     

    If your still not able to reset the password and if you do not many client reporting to the server you might want to try .

     

    Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager:

    http://www.symantec.com/docs/TECH160736

     

    and then 

     

    Restoring client-server communications with Communication Update Package Deployment

    Article:HOWTO81109  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URLhttp://www.symantec.com/docs/HOWTO8110

     

     



  • 7.  RE: ResetPass

    Trusted Advisor
    Posted May 13, 2014 03:24 AM

    Hello,

    Resetpass.bat is no more present under tools folder. It's been removed due to security reason.Now you can recover the password using specified email id.

    You can refer this video to learn more about it.

    Learn how to save login credentials, Set the banner and recover login password via email

    https://www-secure.symantec.com/connect/videos/lea...

    Resetpass.bat is not in Tools folder

    http://www.symantec.com/docs/TECH186978

    OR

    Check this Thread with the Tool - 

    https://www-secure.symantec.com/connect/downloads/how-reset-sepm-password-121x

    Hope that helps!!



  • 8.  RE: ResetPass

    Posted May 13, 2014 03:30 AM

    Hello,

    Please check these article and threads.

    https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

    https://www-secure.symantec.com/connect/forums/admin-password-recoveryreset-sep-1214-winserver-2012

     



  • 9.  RE: ResetPass

    Posted May 13, 2014 04:55 AM

    Call support, get the password reset tool for SEP 12.1.X



  • 10.  RE: ResetPass

    Posted May 13, 2014 05:06 AM
    Contact with Symantec support for reset it


  • 11.  RE: ResetPass

    Posted May 13, 2014 06:20 AM

    as already mentioned, support will get you sorted out