Endpoint Protection

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  • 1.  Resetting the password

    Posted Jun 27, 2014 12:24 AM

    Password is need to be change as the current password is forgot.

    I have search the resetpass.bat file from tool folder but not be found.

    http://www.symantec.com/docs/HOWTO26949



  • 2.  RE: Resetting the password
    Best Answer

    Posted Jun 27, 2014 12:28 AM

    What is your SEPM version?

    Reset pass is available in tool folder only for 11.x version.

    For 12.x version you can reset it through forgot password

    Resetting a forgotten password

    Article:HOWTO55059  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/HOWTO55059     

    --Edit--

    https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

    To Receive resetpass.bat file, you could log a case with Symantec Technical Support.

    How to create a new case in MySupport

    http://www.symantec.com/docs/TECH58873

    OR 

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000
     


  • 3.  RE: Resetting the password

    Posted Jun 27, 2014 12:34 AM

    it will not work with SEP 12.1 , You need to call support to get the tool

    Reference: Resetpass.bat is not in Tools folder
    http://www.symantec.com/docs/TECH186978