Workflow and ServiceDesk Community

All,

I've created a custom form that I'd like to present from within an incident, much like reassign or attach subtasks using the embedded Dialog Models section under Intreraction Setup. I'm wondering if there's a way to resize that window, as when launched it's quite large for the form I've created. I've tried using the javascript resizeTo function, which works but only resizes the internal form not the entire window. It's not really a big deal but thought I'd ask if anyone knows how to do this.

I'm

I've never tried to attach a dialog sub-model directly into the IM process (since it's locked in 7.5), but I would have thought that it's size was determined by the size of the form in the model.

As an alternative, I've always added forms via the "Process Type Actions" route. Through that, it's very easy to set the size of the embedded window.

The window launched from within the dialog model is always the same size regardless of the form size.

I thought about using the "Process Type Actions" but I only want the option to be shown when the classification is "x" , and the title contains "x". Unless I'm missing something?

i believe the only way to introduce conditions like that to a process type action is to do so in the process itself.  this doesn't, however, prevent the link from being available to whomever has permissions (contact, view, edit, admin).  so what the user would see is a web page indicating that the process isn't available because such and such.

-andrew

That makes sense and definately sounds like it would work, however I think I'd rather have the ability to hide the link when needed over abilty to size the form. It's really not a big deal, just being picky...:)