Client Management Suite

1.       Capturing a ghost image would fail with the following error:

2.       Importing images using the ResourceImportTool would fail with the following error:

The problem came down to the fact that GhostImageFile64.dll isn’t getting registered during installation. To resolve the issue, manually register the file with the following command:

Regsvr32 “C:\Program Files\Altiris\TaskManagement\GhostImageFile64.dll”

Thanks Susan!

Adding error explicitly as text just to make this KB searchable,

 Show raw exception message 

Altiris.Deployment.Utility.Image.ImageException: Failed to create GhostImageLoader ---> System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {6BCE6970-1976-4358-9460-0A5350003859} failed due to the following error: 80040154. at Altiris.Deployment.Utility.Image.GhostImageReader.GetPartitions(String imagePath) --- End of inner exception stack trace --- at Altiris.Deployment.Utility.Image.GhostImageReader.GetPartitions(String imagePath) at Altiris.Deployment.Utility.Image.ImageMetaData.LoadDataFromImage(String imagePath, ImageTool imageTool) at TaskServerHandler.CreateImageTaskHandler.OnRemoteClientTaskComplete(Object sender, RemoteClientTaskEvent evt) at Altiris.ClientTask.Server.Tasks.BaseRemoteClientTaskHandler.OnHandleEvent(Object Sender, BaseEvent Event) at Altiris.ClientTask.Server.Execution.ClientTaskEngineExecutionThread.ExecuteTaskHandler() 

Glad it was helpful.