Deployment Solution

I'm trying to import a GHO image to my NS, but every time I run ResourceImportTool.exe to do so, I get this error box: "Unable to copy the image to the local package server"

I tried running the tool from cmd line as well, by filling out Import.XML, but it did not give me any output, and did not succeed either because I don't see the imported image files under "<NS>\\NSCap\bin\Deployment\Packages\Images\".

Things were working fine before I upgraded to 7.6 HF7. Any ideas why this could be happening?

I am attaching screenshots and my XML file. Kindly have a look. Thanks in advance.

(PS: I am running as admin, and the user has CMDB write access.)

Attachment(s)

Import.xml   1 KB 1 version

Hi dhruvjalota,

A few day ago Symantec released "DS 7.6 Post HF7 Cumulative Rollup Pointfix" which was available in the KB  (TECH234364).
Right now you cannot access this KB Articel because it seems to be offline...

Maybe you can contact Symantec Support and request a copy of this Pointfix.

There is also a new Version of the RessourceImportTool.exe File (reported as the same Version but the Filesize is different...)

Hope this solves the issue with the Resource Import Tool.

Network23

PS: If you want send me a PM and I´ll send you a copy of the PointFix.

dhruvjalota,

Did you get this issue resolved?  I'm getting the same error after upgrading to 7.6 HF7.  If so, did the pointfix resolve your issue?

Hi dhruvjalota,
Hi fmora,

The KB Article is back online with an updated Pointfix http://www.symantec.com/docs/TECH234364

Here is a list of fixes that are included in the Pointfix:

TECH234320 - "Blank packages being created after import of Netboot image"

TECH234374 - "ResourceImportTool cannot import Images into remote site servers' package shares as an external package"

TECH234368 - "GetNearestPackageServerInfo.aspx taking longer than 2 minutes to send a result to the client, resulting in timeout"

TECH234365 - "The task server PFX certificate fails to install to the SSLStore"

TECH234372 - "SbsServer.exe service stops responding after running for a while"

TECH234369 - "BStrap.efi needs to be digitally signed for SecureBoot"

TECH234371 - "ISOs created from Boot Disk Creator do not boot on EFI systems"

TECH234367 - "DA exception thrown when DA runs on the customer system"

TECH234370 - "Please add version numbers back to the pectagent log"

TECH234376 - "MacOS ElCaptain NetInstall - require ULM agent restart after setup is finished"

dpinst.exe needs to be called twice in run_dpinst1.bat to install the second part of USB 3.0 drivers.

Windows Server 2012 Scripted OS install, fails to copy down a custom unattand file for windows 12.

Drivermanager.exe cannot load the chipset drivers into driversdb because of an empty string in the INF file

DeployAnywhere is not creating 'deployanywhere_unattend.xml' and merging it into the unattend.xml in the windows panther directory when deploying a win10 image.

DeployAnywhere is not creating the <drive>\drivers\symantec folder when retargeting the drivers

Computer continuously reboots to PXE if 'boot to pxe' task is sent to a system already in PXE.

AutoUtil is not handling the output of the C:\boot\altiris\iso\bcdedit.exe', sParam=' /enum osloader /v' for large BCD stores

DeployAnywhere process needs to be able to handle compressed drivers (sy_, dl_, ca_ without a customer having to manually decompress the files

DS 7.6 - Hostname of managed Linux client switches to MAC address when rebooted into PreOS

Sysprep image create fail on windows 10 systems that have been updated to windows 10 build 1511

Network23

Yes, ridiculous...that worked!  Thanks for help.  I had called support and wanted me to apply the pointfix too.  Glad you found a workaround. 

Well, I worked with Symantec Support on this one. I was told that the pointfix in question was not applicable here, and would not help the issue. So the workaround we found, was a pretty funny one.

Basically, we created a folder named "Tools" under the parent drive where altiris is installed on the NS, and a file named "ResourceImportTool.log" in that folder. This fixed the issue and I am now able to import images on my NS.

So, your tool is located at "X:\Program Files\Altiris\Deployment\Tools\", and you create the mentioned folder with the file in it, under "X:\"

Hope this helps.

@Network23, thanks for your help. I haven't tried out the pointfix yet, but if I do need it in the future will use it then.