Endpoint Protection

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  • 1.  Roaming Profiles not being deleted becase of the Log Files

    Posted Sep 10, 2018 04:21 PM

    We have had this issue for many years but it seems it has been increasing to a number of our users. Running SEP 14.2 build 758. Client PC's are Windows 7 32bit, all have roaming profiles. On occasion, when a user logs off the path C:\users\username\Appdata\Local\Symantec\Symantec Endpoint Protection\Logs stays in their roaming profile folder. This then causes .domain profile folders to then be created when they next log on and their roaming profile to not load correctly. If the pc is rebooted then we remove teh profile and a registraty entry and then the user can log back on. I see many threads relating to the Citrix users as well, Is there a setting that we can prevent the logs being saved in a profile or prevent the logs at all?

     

     



  • 2.  RE: Roaming Profiles not being deleted becase of the Log Files

    Posted Sep 10, 2018 04:42 PM

    This was an issue fixed back in 14 RU1:

    https://www.symantec.com/docs/INFO4623

    https://www.symantec.com/connect/forums/local-profile-folder-cannot-be-deleted-due-symantec-endpoint-protection

    I've nnot seen anything for 14.2 though. Have you opened a case with them?