Endpoint Protection

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  • 1.  rollback

    Posted Oct 12, 2017 06:58 AM

    hello,

    we have new client which contoiuously rollback during install. can we have steps to troubleshoot this?

    thanks in advance



  • 2.  RE: rollback

    Posted Oct 12, 2017 07:01 AM

    What is the exact version of the SEP client and Windows OS it's being installed on?

    Run SymDiag on the machine to do error checking and check the %temp% directory for the SEP_INST.log file.

    Additional info on what logs are needed is here:

    http://www.symantec.com/docs/TECH164067



  • 3.  RE: rollback

    Posted Oct 12, 2017 07:45 AM

    thanks for info, looks like restart pending in log but we've done that. anything else we can check??

    sep 12.1 and windows 7



  • 4.  RE: rollback
    Best Answer

    Posted Oct 12, 2017 07:47 AM

    See here:

    http://www.symantec.com/docs/TECH98292

     



  • 5.  RE: rollback

    Posted Oct 12, 2017 02:11 PM

    registry modification fix it. thank you brian !!



  • 6.  RE: rollback

    Posted Oct 12, 2017 02:12 PM

    You're welcome.