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RollBack Issue Fix That Works - Windows 7 SEP 11.05

Migration User

Migration UserJan 23, 2010 03:52 PM

Great Job, it work on my client computer.
Migration User

Migration UserSep 05, 2010 11:43 PM

this not work for me..anymore suggestion..thanks
Migration User

Migration UserSep 16, 2010 03:49 PM

Thank you very much ... It work on my PC...
Migration User

Migration UserOct 20, 2010 02:28 PM

I did not have to reinstall SEP

  • 1.  RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Jan 22, 2010 03:16 PM
    After many frustrating attempts install LU first, rebooting, installing SEP only to get the Rollback, the info below corrected the problem on Windows 7:

    The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around the point of registering with LiveUpdate
    Question/Issue: 
    When attempting to install the Symantec Endpoint Protection client onto a machine, the installation fails and rolls back around the point of registering with LiveUpdate
    Symptoms: 
    Excerpt from SEP_INST.log:
    -----

    LUCA: InstallLiveUpdate enter.
    LUCA: C:\Users\XXX\AppData\Local\Temp\QVQVAICY\LiveUpdate\lucheck.exe
    LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
    ActionEnd 12:13:56 : InstallFinalize    。 Return Value 3.

    -----

    LuResult.txt (usually in C:\Program Files\Symantec\LiveUpdate):
    -----

    2009/06/15, 5:44:49 GMT -> The LiveUpdate installer reported a successful install.
    2009/06/15, 5:44:49 GMT -> Testing ProductRegCom access...
    2009/06/15, 5:44:49 GMT -> CLuIntLiveUpdateAccessController - failed to create an instance of an luProductReg object; hr=0x802A0014; desc=
    2009/06/15, 5:44:49 GMT -> CLuIntLiveUpdateAccessController - failed to get the Product object; hr=0x802A0014
    2009/06/15, 5:44:49 GMT -> CLuIntProductRegAccess - failed to create ProductRegCOM Product object; hResult = 0x802A0014
    2009/06/15, 5:44:49 GMT -> VerifyLiveUpdateInstall failed; an exception was caught while creating a connection to LiveUpdate; LiveUpdate is not installed; hResult = 0x802A0014.
    2009/06/15, 5:44:49 GMT -> Error was 'unable to create check-for-updates object'; testing LuComServer settings access to get a more specific error...
    2009/06/15, 5:44:49 GMT -> CLuIntLiveUpdateAccessController - failed to initialize CheckForUpdates object
    2009/06/15, 5:44:50 GMT -> CLuIntSettingsAccess - failed to create LiveUpdate Settings object
    2009/06/15, 5:44:50 GMT -> CLuIntSettingsAccess - failed to get LiveUpdate Settings object
    2009/06/15, 5:44:50 GMT -> SettingsManager GetProperty - caught exception trying to retrieve a property from the Settings file.
    2009/06/15, 5:44:50 GMT -> Ended LiveUpdate Integration Log

    -----

    Solution:

    In the registry,

    Find

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
    value=%APPDATA%

    and change it to

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
    value=%USERPROFILE%\AppData\Roaming

    Install SEP client again.



  • 2.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Jan 23, 2010 03:52 PM
    Great Job, it work on my client computer.


  • 3.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05



  • 4.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Jun 30, 2010 01:26 PM

    Just a note. If the inital problem that led you to this page was LU1803, Live Update failing when downloading updates, you dont need to reinstall the SEP client, just make the registry change and your existing installation will sort itself out (provided you havent uninstalled anything already in your quest to solve the problem).


  • 5.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Sep 05, 2010 11:43 PM
    this not work for me..anymore suggestion..thanks


  • 6.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Sep 05, 2010 11:50 PM
    Did try again for the 2nd time..and it works..nice one..thanks


  • 7.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Sep 16, 2010 03:49 PM

    Thank you very much ... It work on my PC...



  • 8.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Oct 20, 2010 02:28 PM

    I did not have to reinstall SEP



  • 9.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Oct 20, 2010 03:03 PM

    That is curious. %APPDATA% and %USERPROFILE%\AppData\Roaming should point to the exact same place.

    If any of you get the chance, I'd be interested to see what pops up when you try Start > Run > %APPDATA%



  • 10.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Jan 26, 2011 01:34 PM

    I was having the problem of the installation failing and rolling back over and over again until I ran across this thread.  Edited the the registry and all seems to be working now.  My problem began when I noticed a user's live update wasn't working so I uninstalled endpoint and when I tried to reinstall is when this problem began.  Thanks for the solution!



  • 11.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Mar 25, 2011 04:29 PM

    The Above option  did not work. that was a crtical call that had to do . please provide some good result that could work........  :)

    thanks



  • 12.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Mar 25, 2011 04:57 PM

    Post a new discussion and attach the install log (SEP_INST.log ) from %temp%\SEP_INST.log also try installing the latest version of SEP 11.0.6300.xx



  • 13.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Apr 27, 2011 07:56 AM

    Hi friends,

     

        I have remove the antivirus because same is of other company and not updated threw our server.

    I have removed the forcefully but when I tried to reinstall again. In the processing same going rollback.

    I have checked the registry. Registry is

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
    value=%USERPROFILE%\AppData\Roaming

     

    Any solution on same, pls update



  • 14.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Broadcom Employee
    Posted Apr 27, 2011 08:08 AM

    Hi,

    Follow the steps

    1) Disable UAC

    2) Follow the article - http://www.symantec.com/business/support/index?page=content&id=TECH103109

    3) Run setup with administrator credentials.
     
    4) Copy Setup files locally on the computer & run setup files, don't push through SEPM console.
     
    If you could install latest version 11.0.6 MP3 then it would be more helpful.


  • 15.  RE: RollBack Issue Fix That Works - Windows 7 SEP 11.05

    Posted Apr 29, 2011 03:43 PM

    Dear Prachand, Thanks for your exact reference for this solution !!!

    The information in that link is worked for me !! successfully installed SEP 11 !!!

    for my other friends am specifying the solution mentioned in that topic link...

    In windows registry (start menu >> run >> regedit ),

     Find the Key Value:-

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
    value=%APPDATA%

    and change it to

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
    value=%USERPROFILE%\AppData\Roaming

    Install SEP client again.

     

    Orginal Topic link: http://www.symantec.com/business/support/index?page=content&id=TECH94596&locale=en_US