Workflow Soluiton

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  • 1.  Routing Rules

    Posted Feb 16, 2012 11:54 AM

    I have an account request form that is e-mailed to the helpdesk 6 that I have auto routing to the accounts queue. I use subject of the e-mail to route it. I'm not quite sure how to do this in SD 7.1 sp2. Does anyone have any ideas? I'm signed up for workflow training but it isn't until Mar 5.

     

    Thanks

    jen



  • 2.  RE: Routing Rules

    Posted Feb 20, 2012 02:15 PM

    This is the subject of the e-mail that I want to route "Online.Account.Request"



  • 3.  RE: Routing Rules

    Posted Feb 29, 2012 02:02 PM

    I got this to work.



  • 4.  RE: Routing Rules

    Posted Apr 03, 2012 11:53 AM

    Our organization is attempting to setup Process Automation and Rulesets. Can you provide steps as to how you managed to get this to work for you?



  • 5.  RE: Routing Rules

    Posted Apr 03, 2012 12:17 PM

    Hello - I am in the process of creating a few ServiceDesk videos, and here is one I did for process automation/routing rules that may help:

    http://www.screencast.com/t/u6bUtSbRFCa