Workflow and ServiceDesk Community

 View Only
Back to discussions
Expand all | Collapse all

Ruleset executed, but fail to apply ( ServiceDesk 7.5)

  • 1.  Ruleset executed, but fail to apply ( ServiceDesk 7.5)

    Posted Dec 26, 2012 10:24 AM

    HI gurus I created a several rules to send e-mail when a custom SLA is on place.

    I create a two SLA milestones: "resolution 50%" and "resolution 80%" and several SLA Levels

    The ruleset is executed when the ticket is received, but fail to set the SLA i created.

    Any Idea?

     



  • 2.  RE: Ruleset executed, but fail to apply ( ServiceDesk 7.5)
    Best Answer

    Posted Dec 27, 2012 10:31 AM

    HI,

     

    I change the SLA related logic and It works.