Endpoint Protection

The ( REMOVE ) in add/remove programs didn't work. Gave me a ( Fatal Error ) if I recall correctly. I cranked up regedit to remove it. I searched for, and removed: SAV Antivirus Norton And I moved/removed the programs in ( Program Files ). I STILL can't install a newer version ( either v10.x or 11.x ). It says that I have to finish removing any previous version(s). Under: HIKEY_LOCAL_MACHINE SYSTEM CONTROLSET001 CONTROLSET003 CURRENTCONTROLSET ENUM ROOT LEGACY_NORTON_ANTIVIRUS_SERVER LEGACY_SAVRTPEL LEGACY_SYMEVENT I can't get rid of these. And I can't rename them. ( And I admit I don't know if I need to even worry about the last two (2). Anyone have a CLUE as to how to get rid of this/these? And whatever ELSE I may need to get rid of? Thanks, Tom

Try this: http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2002081213583048

Please try to use Microsoft Clean-up Utility

http://support.microsoft.com/kb/290301

Then try to install the new version.

You can also use NONAV 2.611. Incase you ned this tool, pls PM me.

Rgrds,
SAM

Thanks! The good news is that this worked. It allowed me to install a newer version. The bad news is...that I somehow managed to break Live Update. I can't crank it up to update the def files and/or engine. It immediately quits saying that I should check that I can get to the Internet. ( I CAN. ) So I tried to REMOVE the version I just installed. Of course THAT fialied. So then I REMOVED Live Update. THAT worked. Then I tried to REMOVE the SAV I had just installed ( v10.x )...again. Again it filed. So I TRIED to install v11.x. And of course...THAT FAILED. I TRIED to REMOVE it. Yes, it FAILED as well. I'm s SICK AND TIRED of this...NONSENSE...I can't tell you. I'm going to try and find docs on removing v10.x & 11.x. If anyone knows where it is, or anything else that might help, please advise... Thanks for your help, Tom