Endpoint Protection

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  • 1.  Scan stucks after a few files

    Posted Sep 07, 2017 05:14 PM

    I have installed version 14 of SEP on Windows Server 2012 R2. When I try to Run a scan after a few files it gets stuck. Pause and Cancel dont work. I have to Restart the server to try again. I haven't managed to run a single scan.

     

    Thank you

     

     



  • 2.  RE: Scan stucks after a few files

    Posted Sep 07, 2017 05:22 PM

    You'd need to enable vpdebugging to see what's happening.



  • 3.  RE: Scan stucks after a few files

    Posted Sep 07, 2017 05:57 PM

    I have enabled VPdebugging but I dont understand what these logs mean and I dont know what to search for. Is there any oficial support for support for such issues. 



  • 4.  RE: Scan stucks after a few files

    Posted Sep 07, 2017 06:00 PM

    You can try this:

    http://www.symantec.com/docs/TECH103126

    Otherwise, support can assist.