Endpoint Protection

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  • 1.  Scheduled Reports not working properly

    Posted Apr 09, 2014 02:01 AM

    I have sceduled a few reports within SEPM 12. It is working for a day or two and then gets stuck (not receiving anything), until I restart the SEPM service, where I receive all the reports at once.

    We have SEP 12.1 RU4. Have anyone experienced this issue before?



  • 2.  RE: Scheduled Reports not working properly

    Posted Apr 09, 2014 02:05 AM

    Have you try delete old report and create again ?



  • 3.  RE: Scheduled Reports not working properly

    Broadcom Employee
    Posted Apr 09, 2014 02:08 AM

    have you checked the logs, and unusual there? and errors while sending the notification/

     



  • 4.  RE: Scheduled Reports not working properly

    Posted Apr 09, 2014 02:10 AM

    Hi

    Can you try deleting and recreating the report

    Regards

     



  • 5.  RE: Scheduled Reports not working properly

    Posted Apr 09, 2014 02:29 AM

    Thanks, but I created a new reports and it worked for a day or two. It seems like it it SEPM itself, and in which log can I look for erros? I checked the SCM_Server log and found GC out of memory erros, changed the registry settings to 1024, but the reports are still an issue.



  • 6.  RE: Scheduled Reports not working properly

    Posted Apr 09, 2014 02:32 AM

    Please check your Java Heap setting as per articles

    Tuning the Performance of the Symantec Endpoint Protection Manager console

    Article:TECH105179 | Created: 2008-01-18 | Updated: 2013-11-05 | Article URL http://www.symantec.com/docs/TECH105179


  • 7.  RE: Scheduled Reports not working properly

    Posted Apr 09, 2014 02:34 AM

    Thanks James, but that is what I have done where I stated I changed the reg settings to 1024. Is there a log where I can see the reports that was send and failed?



  • 8.  RE: Scheduled Reports not working properly

    Posted Apr 09, 2014 02:50 AM


  • 9.  RE: Scheduled Reports not working properly

    Posted Apr 09, 2014 08:19 AM

    Turn on advanced logging

    How to debug the Symantec Endpoint Protection Manager

    Post the logs here if you need help reviewing



  • 10.  RE: Scheduled Reports not working properly

    Posted Apr 18, 2014 11:14 PM

    Did you need more help here ?